Stephanie Hood
Silver Lake,IN
Summary
Dynamic leader with proven success in enhancing operational efficiency at Thor Motor Coach Rv Exchange through streamlining processes and automation. Expert in team leadership and customer relations, achieving significant improvements in employee satisfaction and customer service. Skilled in decision-making and time management, driving business growth and fostering strong partnerships for long-term success.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
13
13
years of professional experience
Work History
Manager
Shoe Sensation LLC
11.2021 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
Systems Supervisor
Thor Motor Coach Rv Exchange
05.2017 - 07.2022
- Improved system efficiency by streamlining processes and implementing automation tools.
- Reduced downtime for critical systems with proactive maintenance and timely troubleshooting.
- Increased system stability with thorough testing procedures before deployment of updates or changes.
General Manager
American Legion Post 253
01.2012 - 01.2017
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
Education
No Degree - Business
Ivy Tech Community College of Indiana
Indianapolis, INSkills
- Team leadership
- Customer service
- Time management
- Decision-making
- Customer relations
- Employee scheduling
Accomplishments
Multi-tasked various elements of running a retail shoe store where thousands of items and multiple people were in need of constant organization. Managed various stock inventory sales and store presentations were also a constant priority.
Timeline
Manager
Shoe Sensation LLC
11.2021 - Current
Systems Supervisor
Thor Motor Coach Rv Exchange
05.2017 - 07.2022
General Manager
American Legion Post 253
01.2012 - 01.2017
No Degree - Business
Ivy Tech Community College of Indiana
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