Stephanie James
Hampton,VA
Summary
Administrative support specialist improving office workflows to align with organizational goals. Strengths include real-time scheduling, records management, and issue resolution. Maintains continuous operations and supports cross-team communication. Analyzing problems, gathering pertinent data and recognizing solutions.
Overview
1
1
Certification
12
12
years of professional experience
Work History
Administrator Assistant / Scheduling Coordinator
Children's Hospital Of Kings Daughters
04.2025 - Current
- Coordinated support for office team and manager, ensuring smooth daily operations.
- Created, monitored, and updated appointment books, shift rosters, or executive calendars in real time.
- Resolved sudden cancellations and emergencies, rescheduling meetings to maintain uninterrupted daily operations.
- Managed paper and digital filing systems, updated databases, and processed expense reports, payroll, and vendor invoices to streamline administrative functions.
- Answered phone calls, order office supplies, handle scheduling, managed incoming mail, and drafted basic emails or letters.
Administrator Assistant
Hampton City School
08.2024 - 04.2025
- Provided comprehensive administrative support for sales operations, including scheduling meetings, preparing communications, managing documentation, and generating reports.
- Developed tracking tools, organized sales pipeline, and maintained HubSpot workflows to enhance the sales team's operational efficiency.
- Worked with marketing to connect campaign activity and lead flow within HubSpot.
Office Administrator Assistant
LiveOps-Remote
03.2022 - 12.2024
- Coordinated remote team schedules and meetings to enhance communication and productivity.
- Verified patient insurance coverage and obtained necessary authorizations prior to visits to ensure seamless patient care.
- Explained appointment instructions, insurance details, and billing questions to patients.
- Entered patient information into EHR systems and maintained accurate, HIPAA-compliant records.
- Processed invoices, tracked expenses, and supported financial operations through accurate bookkeeping.
Administrative Assistant
Assurance-Remote Contractor
10.2021 - 03.2022
- Organized office events, meetings, schedules, and travel arrangements to enhance team collaboration.
- Answered calls, managed emails, and handled inquiries professionally.
- Coordinated document preparation and data entry to streamline administrative processes.
- Facilitated new hire onboarding and maintained employee records to support HR operations.
- Worked with cross-functional teams to deliver customer solutions on time.
Marketing and Economics Teacher
Phoebus High School
08.2017 - 06.2021
- Developed marketing curriculum blending academic rigor with practical application, preparing students for future business leadership roles through simulations, case studies, and project-based learning
- Guided students in developing and delivering marketing campaigns for local businesses, building practical experience and contributing to increased in local market share.
- Developed engaging lesson plans for diverse student learning styles.
Data Analyst
LabCorp
01.2015 - 04.2017
- Analyzed data to shape marketing strategies, enhancing campaign effectiveness and achieving 15% gain in ROI.
- Collaborated with marketing team to leverage data insights in campaigns, consistently exceeding performance goals.
- Supported market research efforts that identified key consumer insights and market trends, guiding marketing decisions and resulting in a 15% increase in targeted sales.
Education
Bachelor of Science - Business & Marketing
Old Dominion University
Norfolk, VA05-2009
Associate in Liberal Arts - Marketing Focus
Saint Leo University
Hampton, VA06-2006
High School Diploma -
West Brunswick High School
Shallotte, NC05-2001
Skills
- Patient scheduling
- Insurance verification
- Health records management
- HIPAA compliance
- Records management
- Digital filing systems
- Software tool proficiency
- Call management
- Time management and problem resolution
- Problem solving
- Attention to detail
- Customer service and communication
Certification
Certified Project Management Coordinator & Human Resources Administrator
American Business & Technology University, St. Joseph, MO | 2015 - 2016
Expertise in Project and Team Leadership: Developed advanced competencies in project management, HR policies, team coordination, risk management, and budgeting
COMMUNITY INVOLVEMENT
- Hunter B. Andrew Elementary School, Regular volunteer, Regular volunteer, assisting with educational programs and school events.
- Cornerstone Church, Community outreach volunteers, Community outreach volunteers, organizing and leading events to support local families in need.
Timeline
Administrator Assistant / Scheduling Coordinator
Children's Hospital Of Kings Daughters
04.2025 - Current
Administrator Assistant
Hampton City School
08.2024 - 04.2025
Office Administrator Assistant
LiveOps-Remote
03.2022 - 12.2024
Administrative Assistant
Assurance-Remote Contractor
10.2021 - 03.2022
Marketing and Economics Teacher
Phoebus High School
08.2017 - 06.2021
Data Analyst
LabCorp
01.2015 - 04.2017
Bachelor of Science - Business & Marketing
Old Dominion University
Associate in Liberal Arts - Marketing Focus
Saint Leo University
High School Diploma -
West Brunswick High School