Stephanie Jernejcic
Overview
8
8
years of professional experience
Work History
Server
Chickfila
09.2016 - 03.2019
- Kept register accurate through correct billing, payment processing and cash management practices.
- Noted special patron requests and followed up with kitchen to confirm delivery.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Asked customers for feedback, solved problems and filled drinks throughout meal.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Answered customers' questions, recommended items and recorded order information.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
Receptionist
21st Mortgage Corporation
03.2019 - 05.2020
- Answered central telephone system and directed calls accordingly.
- Responded to inquiries from callers seeking information.
- Answered phone promptly and directed incoming calls to correct offices.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
Team Member
Chickfila
05.2020 - 10.2020
Beverage Server
Halls Nutrition LLC
10.2020 - 12.2022
- Prepared tea according to customer requests.
- Upheld high standards of cleanliness, frequently cleaning and organizing serving and beverage backstock areas.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Answered customers' questions, recommended items and recorded order information.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients.
Beverage Server
Karns Nutrition
02.2023 - Current
- Enhanced customer satisfaction by promptly serving beverages and attending to special requests.
- Developed rapport with regular customers, fostering loyalty and repeat business.
- Utilized knowledge of menu items and ingredients to make personalized recommendations for guests.
- Managed cash transactions accurately, ensuring proper handling of payments and tips.
- Assisted in inventory management by tracking stock levels and placing orders as needed.
- Balanced multiple responsibilities efficiently, providing exceptional service during high-traffic shifts.
Education
High School Diploma -
Halls High School
Knoxville, TN05.2019
Skills
- Team Player
- Warm and Friendly
- Multi-line phone system
- Reading Comprehension
- Adaptable and Flexible
- Reliable and dependable
- Creativity
- Responsibility
- Organization
Timeline
Beverage Server
Karns Nutrition
02.2023 - Current
Beverage Server
Halls Nutrition LLC
10.2020 - 12.2022
Team Member
Chickfila
05.2020 - 10.2020
Receptionist
21st Mortgage Corporation
03.2019 - 05.2020
Server
Chickfila
09.2016 - 03.2019
High School Diploma -
Halls High School
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