Stephanie Johnson
Griffin,GA
Summary
Adaptable and self-motivated professional with extensive experience in customer service and quality control. Known for dependability and collaboration, ready to leverage expertise to enhance operational excellence and customer experiences.
Overview
2027
2027
years of professional experience
Work History
Lead Cashier
Jones Petroleum
2024.02 - Current
- Trained and mentored new cashiers on operational procedures and customer service standards.
- Resolved customer inquiries and complaints promptly, enhancing overall satisfaction levels.
- Monitored register performance, identifying discrepancies and implementing corrective measures.
- Maintained a balanced cash drawer with diligent attention to detail and accurate counting practices.
- Assisted customers by answering questions and fulfilling requests.
- Processed both cash and card purchases and returns.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Oversaw the cleanliness and organization of the front-end area, creating a welcoming atmosphere for customers.
- Assisted customers with finding products and answering questions, resulting in an enjoyable shopping experience.
RXO
Luxottica
2021.01 - 2023.01
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Conducted thorough inspections of products to ensure compliance with quality standards.
- Identified and documented defects, recommending corrective actions to improve product quality.
- Utilized inspection tools and equipment to assess product specifications accurately.
- Developed inspection reports summarizing findings and suggesting improvements for production processes.
- Monitored adherence to safety regulations during inspections, ensuring a safe working environment.
Quality Assurance Analyst
Inline Plastics Corp.
2017 - 2020
- Conducted quality assurance testing on production lines to ensure compliance with specifications
- Developed and maintained detailed documentation for quality control processes and procedures
- Collaborated with production teams to identify and resolve quality issues promptly
- Executed root cause analysis to determine defects and implemented corrective actions
- Assisted in training new staff on quality standards and inspection techniques
- Participated in audits to evaluate adherence to industry regulations and internal standards
- Utilized statistical process control tools to monitor manufacturing processes for consistency
- Participated in regular meetings with cross-functional teams to discuss progress updates, communicate concerns or challenges, and ensure alignment of project goals.
- Maintained comprehensive knowledge of relevant industry regulations and standards, ensuring compliance throughout the QA process.
- Championed quality assurance initiatives within the organization by promoting a culture of continuous improvement and striving for excellence in all aspects of product development.
- Packaged products according to specifications and quality standards.
- Operated packaging machinery to ensure efficient production flow.
- Inspected finished goods for defects and ensured proper labeling.
- Maintained cleanliness and organization of packing area to enhance safety.
- Collaborated with team members to meet daily production targets.
Education
Associate of Arts -
Southern Crescent Technical College
Griffin, GA2012
Skills
- Customer assistance
- Training and mentoring
- Point of sale operation
- Workplace safety
- Dependability
- Product packaging
- Warehouse safety
- Labeling
- Quality control
- Quality inspection
- Hand-eye coordination
- Barcode scanners
- Weighing and measuring
Timeline
Lead Cashier
Jones Petroleum
2024.02 - Current
RXO
Luxottica
2021.01 - 2023.01
Quality Assurance Analyst
Inline Plastics Corp.
2017 - 2020
Associate of Arts -
Southern Crescent Technical College