Stephanie Jones
Coarsegold,United States
Summary
Hardworking and reliable employee with extensive background operating cash registers, stocking merchandise and providing excellent customer service. Highly organized, proactive and punctual. Works well within team settings. Self Motivated
Overview
13
13
years of professional experience
Work History
Cashier
Dollar Tree
Oakhurst, CA
07.2022 - Current
- Collected payments and provided accurate change.
- Worked closely with front-end staff to assist customers.
- Accepted cash and credit card payments, issued receipts and provided change.
- Processed sales transactions to prevent long customer wait times.
- Answered customer questions and provided store information.
Cocktail Server
Chukchansi Gold Casino and Resort
Coarse, CA
12.2023 - 02.2024
- Communicated with customers to take drink orders accurately.
- Received payment by cash and return change when necessary.
- Stocked ice, napkins, straws, condiments, on the bar top.
- Provided excellent customer service at all times.
- Monitored guest consumption of alcohol and intervened as needed according to established guidelines.
- Took drink orders from tables and casino floor, and relayed them to bartenders.
- Participated in team meetings and training sessions to improve service and sales skills.
- Checked identification to verify minimum age requirements for consumption of alcoholic beverages.
- Ensured cleanliness at workstations at all times.
- Served both alcoholic and non-alcoholic beverages for guests.
- Developed rapport with regular customers to encourage repeat business.
Customer Service Representative
Yosemite Mountain Sugar Pine Railroad
Fish Camp
07.2022 - 08.2022
- Assisted customers via phone by providing confirmations, answering questions and offering general information.
- Relayed information on availability, pricing and discounts to customers.
- Verified guest information and payment options ensuring accuracy and completeness.
- Contacted customers to advise on travel conveyance changes and to confirm reservations.
- Assembled and issued tickets.
Retail Cashier
Chukchansi Gold Resort and Casino
Coarsegold, CA
12.2021 - 06.2022
- Maintained clean, orderly and well-stocked register area.
- Engaged customers with friendly smile and knowledgeable support to promote sales and build loyalty.
- Kept store presentable with regular cleaning and organization.
- Processed customer purchases and returns via cash and credit card.
- Built relationships with repeat customers to encourage loyalty.
- Reported damaged items and incorrect pricing to supervisor.
Deli Clerk
Tenaya Lodge At Yosemite
Fish Camp
12.2017 - 10.2021
- Sanitized and kept work areas tidy by cleaning surfaces, equipment and floors, removing trash and maintaining machinery.
- Organized ingredients and restocked supplies to prepare for busy periods.
- Updated food displays, cases and other customer-facing areas to increase sales of special items.
- Operated cash register to accept and process cash, check, card and mobile payments.
- Stayed calm and professional in situations and resolved conflicts to customer satisfaction.
- Acquired new skills to support team and further accommodate customer needs.
- Used mental math and available tools to total materials needed, costs and payments due.
Room Service Server
Tenaya Lodge At Yosemite
Fish Camp
11.2016 - 10.2021
- Arranged orders on service trays and oversaw sanitation and timeliness of delivery.
- Maintained clean, neat and professional uniform to promote positive corporate image.
- Took telephone orders, billed items to rooms and communicated orders to kitchen.
- Practiced food safety and sanitation habits and followed compliance requirements.
- Followed up with guests regarding order quality to satisfaction.
- Prepared silverware roll-ups, took out trash, and washed dishes.
- Answered guest questions related to pricing and food and beverage ingredients.
- Suggested food and beverage upsells to guests to maximize profits.
- Filled trays with food, utensils, napkins and condiments to provide diners with meals and accessories.
Restaurant Busser
Tenaya Lodge At Yosemite
Fish Camp
06.2016 - 10.2021
- Cleared, cleaned and sanitized booth and chair cushions and tables.
- Cleared tables to maintain high turnover rate and minimize wait times.
- Maintained table setting by removing courses as completed and replenishing utensils.
- Swept, mopped and removed debris from dining room floors.
- Supported wait staff by setting up and replenishing condiment stands, trash containers liners and bus stations.
- Went above and beyond expectations by helping with various tasks to support teammates and provide customer service.
- Carried food, dishes, trays or silverware from kitchens or supply departments to serving counters.
Hostess
Tenaya Lodge At Yosemite
Fish Camp, CA
03.2016 - 10.2021
- Greeted guests and gathered information to seat groups or place on waitlist.
- Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
- Monitored dining area to assess server capacity and estimate wait times.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
- Managed guest expectations by relaying information regarding hours, wait times and specials.
Deli Associate
The Pines Market
Bass Lake, CA
08.2020 - 04.2021
- Received new inventory and rotated stock by dates to keep items fresh and usable.
- Sanitized workstation before and after shift to prevent illness and food contamination.
- Safely operated ovens, grills and other kitchen equipment to minimize accidents.
- Chopped, diced and sliced ingredients for stir-fries, salads and appetizers.
- Organized ingredients and restocked supplies to prepare for busy periods.
- Assessed customer needs, evaluated food allergies and suggested additional menu items as appropriate.
- Completed orders by slicing, weighing, packaging and pricing meats and cheeses.
Customer Service Representative
Safeway
Prunedale, CA
09.2014 - 11.2015
- Welcomed customers, offering assistance to help find store items.
- Educated customers on special pricing opportunities and company offerings.
- Processed credit card, EBT and gift certificate payments in electronic computer systems.
- Exchanged and returned items, noting details in company database and placed returned merchandise in bins for restocking.
- Redeemed coupons and cross-sold products to maintain customer satisfaction levels.
- Greeted customers promptly and responded to questions.
- Maintained work area and kept cash drawer organized.
- Counted and balanced cashier drawers.
- Processed customer payments quickly and returned exact change and receipts.
- Scanned items and checked pricing on cash register for accuracy.
- Cross-trained in floral department and other roles in order to provide skilled backup for team members.
Cashier
Supermax
Castroville, CA
09.2011 - 08.2013
- Operated cash register, collected payments, and provided accurate change.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
- Helped customers find specific products, answered questions and offered product advice.
- Worked closely with front-end staff to assist customers.
- Accepted cash and credit card payments, issued receipts, and provided change.
- Trained new team members in cash register operation, stock procedures and customer services.
Education
High School Diploma -
North Monterey County High School
Castroville, CA06.2011
Skills
- Cash handling
- Customer Service
- ID verification
- Cash register operation
- Issue resolution
- Credit and cash transactions
- Cash management
- Customer assistance
- Table Bussing
- Food Delivery
- Food Running
- Safe Food Handling
- Dining customer service
- Order Accuracy
- Guest Seating
Timeline
Cocktail Server
Chukchansi Gold Casino and Resort
12.2023 - 02.2024
Cashier
Dollar Tree
07.2022 - Current
Customer Service Representative
Yosemite Mountain Sugar Pine Railroad
07.2022 - 08.2022
Retail Cashier
Chukchansi Gold Resort and Casino
12.2021 - 06.2022
Deli Associate
The Pines Market
08.2020 - 04.2021
Deli Clerk
Tenaya Lodge At Yosemite
12.2017 - 10.2021
Room Service Server
Tenaya Lodge At Yosemite
11.2016 - 10.2021
Restaurant Busser
Tenaya Lodge At Yosemite
06.2016 - 10.2021
Hostess
Tenaya Lodge At Yosemite
03.2016 - 10.2021
Customer Service Representative
Safeway
09.2014 - 11.2015
Cashier
Supermax
09.2011 - 08.2013
High School Diploma -
North Monterey County High School
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