I'm an avid chess player and enjoy travel
Stephanie Jones
Orlando,FL
Summary
Dedicated professional with strong customer service skills. Known for effective communication and problem-solving abilities, enhancing customer satisfaction and operational efficiency.
I retired after working 30 years for the government with the United States Postal Service,
I'm looking forward to continuing work in the private and/or airline industry.
Overview
34
34
years of professional experience
Work History
Airline Customer Service Agent
Avelo Airlines
2026.01 - Current
- Assisted passengers with check-in and boarding procedures, ensuring efficient flow at gates.
- Provided information on flight schedules, baggage policies, and travel regulations to enhance customer understanding.
- Conducted pre-departure checks to ensure compliance with safety and security protocols.
- Provided exceptional customer service with empathetic listening and effective problem-solving skills.
- Managed passenger boarding process, maintaining orderliness and timeliness during busy periods.
Data Collection Specialist
USPS, United States Postal Service
2014.06 - 2024.10
- Conducted data collection and analysis to enhance operational efficiency and streamline processes.
- Collaborated with cross-functional teams to ensure accurate and timely data reporting.
- Developed standardized procedures for data entry, improving consistency across departments.
- Trained new staff on data collection techniques and best practices for accuracy.
- Enhanced data accuracy by diligently reviewing and validating collected information.
- Maintained detailed records of all completed projects including methodology used, results obtained, limitations faced during implementation.
- Improved team communication by coordinating regular meetings to discuss project progress, challenges, and solutions.
Customer Service Representative
USPS, United States Postal Service
1996.03 - 2014.06
- Resolved customer inquiries efficiently, ensuring high satisfaction and timely responses.
- Processed incoming mail and packages accurately, adhering to USPS standards.
- Managed complex service issues, escalating when necessary for resolution.
- Trained new staff on USPS systems and customer service protocols to enhance team performance.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
Hotel Reservations Agent
Hilton Hotels Corporation
1992.09 - 1996.03
- Managed high-volume hotel bookings through Hilton's reservation system, ensuring accuracy and timely processing.
- Provided exceptional customer service by addressing guest inquiries and resolving issues promptly.
Education
High School Diploma -
Northside High School
Memphis, TNCertificate - Water Purification
Marine Corp Engineer School
Jacksonville, NC1986-01
Interests
Timeline
Airline Customer Service Agent
Avelo Airlines
2026.01 - Current
Data Collection Specialist
USPS, United States Postal Service
2014.06 - 2024.10
Customer Service Representative
USPS, United States Postal Service
1996.03 - 2014.06
Hotel Reservations Agent
Hilton Hotels Corporation
1992.09 - 1996.03
High School Diploma -
Northside High School
Certificate - Water Purification
Marine Corp Engineer School