Stephanie Kaline O'Dell
Abingdon,MD
Summary
Revenue Cycle Leader with 31 years of experience improving healthcare billing operations and financial outcomes. Skilled in leading teams to enhance billing accuracy, streamline reimbursement processes, and support process improvements that contribute to revenue growth. Known for strong analytical abilities, and a collaborative approach to leadership. Looking to apply extensive experience and operational knowledge as a Revenue Cycle Manager in a patient-focused healthcare organization.
Overview
32
32
years of professional experience
Work History
Assistant Production Unit Manager
JHU, Radiation Oncology
07.2018 - Current
- Led and supervised accounts receivable staff, ensuring timely claims processing and denial management in high-volume academic medical environment.
- Reduced accounts receivable days and enhanced collections through process improvements and targeted training programs.
- Developed and enforced policies to standardize billing workflows, ensuring compliance and operational efficiency.
- Provided direct support to department leadership with financial reporting, revenue analysis, and operational audits.
- Collaborated with hospital billing, denials, appeals, and credit teams to resolve complex claims and enhance reimbursement accuracy.
- Oversaw professional fee billing, patient inquiries, and collection of pre-payments for services rendered.
- Secured prior authorizations for high-cost oncology drugs, minimizing delays in access to essential treatments for cancer patients.
- Coordinated staff assignments to optimize coverage and performance across the department.
Pro-Fee Supervisor
JHU, Radiation Oncology
10.2016 - 06.2018
- Supervised AR staff and managed work queues for charge review and follow-up, ensuring high-quality and timely claims processing.
- Conducted staff training, performance reviews, and workflow assignments to optimize team productivity.
- Audited AR processes for accuracy and compliance with institutional policies.
Trauma Billing Specialist & Pro-Fee Coordinator, Customer Service Lead
JHU Pro-Fee
10.2008 - 10.2016
- Led trauma billing operations for six trauma centers, including payment posting, AR follow-up, and registry maintenance.
- Trained staff in IDX and EPIC systems and monitored call center quality.
- Handled complex customer service and patient complaint calls with professionalism and efficiency, ensuring high levels of satisfaction and resolution.
- Monitored call volume and staff productivity to optimize workflow and improve service delivery.
- Resolved intricate billing and medical coding issues by collaborating across departments, resulting in accurate claims processing and improved revenue cycle outcomes.
Payment Posting Specialist
JHU Pro-Fee
04.2007 - 10.2008
- Processed EFT insurance payments, deposits, and reconciliations; managed overpayments and corrections.
Reconciliation Specialist
JHU Pro-Fee
08.1999 - 04.2007
- Balanced deposits for 25 clinical revenue accounts, maintained tracking spreadsheets, and liaised with bank and accounting teams.
- Reviewed financial records for discrepancies and inconsistencies.
- Coordinated daily reconciliation processes with multiple departments.
- Analyzed transaction data to ensure accuracy and compliance.
- Communicated findings effectively to management and stakeholders.
- Maintained detailed documentation of reconciliation activities and results.
- Assisted in the identification of process improvements for efficiency.
- Trained new team members on reconciliation procedures and best practices.
- Prepared monthly balance sheet reconciliations for multiple accounts.
- Provided support during external audits, responding promptly to auditor inquiries regarding reconciliations.
- Researched and resolved complex reconciliation issues in a timely manner.
- Generated journal entries to correct mispostings from account balances prior to closing books at month end.
- Analyzed discrepancies between bank statements and general ledger entries, identifying potential issues.
- Tracked payments made through ACH and Wire transfers, verifying information against banking records.
- Worked closely with other accounting staff members to ensure accuracy throughout the entire month-end close process.
- Performed month-end close activities related to the reconciliation process.
- Collaborated with internal departments to resolve discrepancies quickly and accurately.
- Documented procedures for the reconciliation process, ensuring accuracy and consistency across business units.
- Monitored daily cash activity, researching variances when necessary.
- Received and recorded cash, checks and transfers.
- Checked postings and documents for correctness, accuracy and proper coding.
Payment Posting Specialist
JHU Physician Billing Service , Pro-Fee
01.1994 - 04.2007
- Balanced deposits for neurology, neurosurgery, surgery, orthopedic surgery, and anesthesiology clinical revenue accounts.
- Processed medical claims payment batches with high efficiency and accuracy.
- Verified payment postings against remittance advice documents regularly.
- Resolved payment record discrepancies through thorough investigation.
- Utilized Epic and other systems to manage payment data effectively.
- Collaborated with billing teams to ensure accurate financial reporting.
- Trained new staff on payment posting procedures and best practices.
- Maintained compliance with healthcare regulations throughout payment processing.
Education
Epic super user, Mosaiq, Medical Terminology, Relationship awareness theory, Managing Stress, Foundations of Insurance (commercial & government), Encoder Pro
JOHNS HOPKINS UNIVERSITY
Skills
- Revenue cycle management expertise
- Financial authorization
- Client service excellence
- Accounts receivable optimization
- Denial resolution and appeals
- Charge entry accuracy
- Financial analysis and reporting
- Team leadership
- Process enhancement
- Healthcare compliance
- EHR/EMR proficiency: EPIC, IDX
- Interdepartmental collaboration
References
Available upon request.
Timeline
Assistant Production Unit Manager
JHU, Radiation Oncology
07.2018 - Current
Pro-Fee Supervisor
JHU, Radiation Oncology
10.2016 - 06.2018
Trauma Billing Specialist & Pro-Fee Coordinator, Customer Service Lead
JHU Pro-Fee
10.2008 - 10.2016
Payment Posting Specialist
JHU Pro-Fee
04.2007 - 10.2008
Reconciliation Specialist
JHU Pro-Fee
08.1999 - 04.2007
Payment Posting Specialist
JHU Physician Billing Service , Pro-Fee
01.1994 - 04.2007
Epic super user, Mosaiq, Medical Terminology, Relationship awareness theory, Managing Stress, Foundations of Insurance (commercial & government), Encoder Pro
JOHNS HOPKINS UNIVERSITY
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