Stephanie Kemp
Honolulu,HI
Summary
Administrator who goes above and beyond basic administrative tasks and takes on multiple projects at once. Excellent work ethic and strength in boosting company morale.
Overview
21
21
years of professional experience
Work History
Administrative Assistant
Aldridge Pite Haan
03.2018 - 01.2025
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
- Maintained confidentiality of sensitive information, adhering strictly to data protection regulations.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basis.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Volunteered to help with special projects of varying degrees of complexity.
- Managed front desk, greeting customers and clients.
- Took payment from customers and routed to accounting for processing.
Collections Agent
Aldridge Pite Haan
02.2016 - 03.2018
- Built rapport with customers by demonstrating understanding of their situation while seeking fair resolutions.
- Processed payments and applied to customer balances.
- Maintained high volume of calls and met demands of busy and productive group.
- Negotiated to collect balance in full.
- Achieved successful debt collection results by utilizing negotiation skills and developing customized payment plans.
- Provided exceptional customer service by empathizing with clients'' financial situations while working towards mutually beneficial solutions.
- Increased productivity levels through efficient time management and prioritization of daily tasks.
- Exceeded monthly targets consistently as a result of strong negotiation skills combined with effective account management strategies.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Complied with fair debt practices and regulatory guidelines and kept current with changing regulations.
- Streamlined the collections process for increased efficiency with detailed record-keeping and timely followups.
- Trained new collections representatives on collections processes and incentivized team members to achieve production goals.
Call Center Support Coordinator
Frederick J Hanna & Associates
08.2010 - 11.2015
- Ordered and distributed office supplies while adhering to a fixed office budget.
- Opened and properly distributed incoming mail.
- Helped distribute employee notices and mail around the office.
- Maintained Daily Collections report.
- Maintained NSF report.
- Created and printed satisfaction letters for customers.
- Updated and distributed reports to clients.
Administrative Specialist
Mann Bracken
03.2004 - 11.2009
- Ordered and distributed office supplies while adhering to a fixed office budget.
- Managed office supplies, vendors, organization and upkeep.
- Opened and properly distributed incoming mail.
- Greeted numerous visitors, including VIPs, vendors and interview candidates.
- Prepared monthly reports for upper management.
Education
High School Diploma - undefined
West Fulton High School
Atlanta, GA1992
Skills
- Professional phone etiquette
- Excellent communication skills
- Database management
- Articulate and well-spoken
- Customer service-oriented
- Flexible
- Accurate and detailed
- Excellent planner and coordinator
- Works well under pressure
- Pleasant demeanor
- Administrative support specialist
- Spreadsheet management
- Attention to detail
- Report development
Timeline
Administrative Assistant
Aldridge Pite Haan
03.2018 - 01.2025
Collections Agent
Aldridge Pite Haan
02.2016 - 03.2018
Call Center Support Coordinator
Frederick J Hanna & Associates
08.2010 - 11.2015
Administrative Specialist
Mann Bracken
03.2004 - 11.2009
High School Diploma - undefined
West Fulton High School