Timothy Koon
Mediacom Communications
MURRAY,KY
3
Languages
1
Certification
16
years of professional experience
Dynamic Technical Operations Supervisor with over 10 years of experience in leading teams and optimizing performance. Skilled in implementing procedures, delivering training, and managing safety practices to ensure compliance and improve service quality across a large operational territory.
Work History
Technical Operations Supervisor
9 Years 11 Months- Coordinated efforts of 5-12 technicians to deliver reliable installation and troubleshooting of internet and phone services within a 3000+ square mile territory.
- Delivered comprehensive technical and safety training to enhance team competency and compliance.
- Coordinated daily technician routing and dispatching, ensuring coverage across multiple management areas.
- Led the creation and presentation of semi-annual and annual performance reviews to stakeholders. Facilitated collaborative discussions during performance evaluation meetings with team members. Championed the refinement of review processes to enhance feedback delivery.
- Monitored compliance with safety protocols during investigations and assisted in report writing. Supported the implementation of corrective actions when safety standards were not maintained.
- Oversaw the review process of resumes and applications for open positions. Directed the interviewing process to select qualified candidates. Managed the onboarding and training programs for new hires.
- Guided and enhanced the professional growth of direct reports.
- Managed timecard processes to uphold adherence to organizational guidelines and legal requirements.
- Managed material inventory systems for office and work vehicles. Oversaw ordering processes and distribution logistics for technicians.
- Conducted performance coaching and executed disciplinary measures to uphold workplace standards and policies.
- Implemented process improvements that enhanced operational efficiency and reduced downtime.
Patrol Unit 1 Supervisory Officer
6 Years 4 Months- Directed a team of 5 officers to guarantee comprehensive coverage for residential and commercial clients.
- Facilitated communication with customers to understand and meet their expectations.
- Delivered comprehensive training sessions for new customers and initiated retraining programs to adapt to changing service expectations.
- Executed abstract pick-up and delivery operations with precision and efficiency.
- Implemented protective protocols during mail transport to safeguard against potential threats.
- Facilitated guest sign-in processes and supported fire watch protocols. Assisted in managing visitor entry and monitored fire safety procedures. Collaborated in executing guest registration and upheld fire safety measures.
- Developed detailed reports to support decision-making processes and enhance operational efficiency.
- Oversaw crowd management strategies during marathons and various events.
- Conducted regular site inspections to assess security measures and identify areas for improvement.
- Analyzed security data to identify trends, leading to proactive adjustments in patrol strategies.
Education
Appraceship For Meat Cutter - Aimal Biology
High School Diploma
- Student council Vice President
- 3.4 GPA
- Ranked in Top 15% of class
- soccer Member and Team Offensive Captain
- volleyball Member
Skills
Operations management
Incident management
Safety compliance
Quality assurance
Inventory management
Maintenance planning
Implementation procedures
Data protection
Resource allocation
Report writing
Problem solving
Customer support
Certification
NCTI course work and completed certifications
- Building synergetic teams
- Managing across the generational Gap
- Mentoring
- Leadership 101
- Principals Of Management
- Effective SUpervision
- Maximizing diversity and inclusion
Languages
German
Native or Bilingual
English
Native or Bilingual
Schwitzer Duetsch
Limited Working
Timeline
Technical Operations Supervisor
Mediacom Communications
09.2016 - CurrentRead More
Patrol Unit 1 Supervisory Officer
NPI Security
04.2010 - 08.2016Read More
Berufs Buildende Schule Bernkastel-Kues
Appraceship For Meat Cutter from Aimal Biology
Read More
Hauptschule Bernkastel Kues
High School Diploma
Read More