Stephanie Krivinchuk
Duluth,MN
Summary
Authentic, reliable, organized Patient Service Representative adept in insurance verification and fostering empathetic client relationships. Excell in enhancing patient service through effective conflict resolution and front desk supervision. Demonstrate ability to exceed service standards improving patient satisfaction and operational efficiency. Skilled at coordinating busy offices and maintaining professionalism in stressful situations. Detail-oriented with an adaptable approach.
Overview
22
22
years of professional experience
Work History
Patient Service Representative
Relf Eye Care - Jodi Nelson Boss
06.2023 - Current
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Facilitated communication between patients and various departments and staff.
- Took copayments and compiled daily financial records.
- Managed patient registration process, confirming data accuracy and completeness.
- Handled customer service inquiries in person, via telephone and through email.
- Entered patient demographic and insurance data into electronic medical record system.
- Built and maintained positive working relationships with patients and staff.
- Verified insurance eligibility and coverage for patients.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Used ModMed to schedule appointments.
- Greeted and assisted patients with check-in procedures.
Customer Service Representative/Sales Associate
The Essence of Health
06.2020 - 06.2023
- Responded to customer requests for products, services, and company information.
- Maintained up-to-date knowledge of product and service changes.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Responded proactively and positively to rapid change.
- Investigated and resolved customer inquiries and complaints quickly.
Greenhouse Manager
Missinne Greenhouse & Landscape
02.2017 - 09.2019
- Created plans to grow nursery and garden center and improved sales volume and profitability.
- Hired and trained permanent and temporary nursery staff and adjusted levels to account for peak seasons and off-seasons.
- Inspected nursery and equipment for signs of disrepair and coordinated repairs and replacements.
- Oversaw growth, planting and maintenance of retail nursery and display gardens.
- Assigned team work schedules, delegated commensurate with staff member skills and monitored and evaluated performance.
- Worked directly with customers as salesperson and role model for entire sales team.
Greenhouse Specialist/Supervisor of Operations
The Garden House
02.2003 - 10.2016
- Planted, cultivated and harvested various types of trees, shrubs, and plants.
- Managed all seed sowing and customer accounts.
- Assisted customers with finding requested plants and flowers.
- Mixed and sprayed fertilizers, herbicides and insecticides onto shrubs, trees, and grass.
- Identified plant diseases and researched methods for mitigation.
- Purchased supplies such as seed, pesticides, and fertilizer.
- Checked system to receive orders and directions to correct item locations.
- Managed wide variety of plants, from seedlings to mature specimens, keeping soils and planting beds healthy and conducive for growth.
- Supervised operations staff and kept employees compliant with company policies and procedures.
Education
No Degree - Plant Biology
University of Wisconsin, Superior
Superior, WIAssociate of Arts - Business Management
WITC
Superior05-2007
Associate of Arts - Landscape Horticulture
NWTC
Green Bay, WI05-2002
High School Diploma -
Northwestern High School
Maple, WI05-2000
Skills
- Check-in coordination
- Patient greeting
- Document filing
- Front desk supervision
- Interpreting physician orders
- Conflict resolution
- Insurance verification
- Patient interviewing skills
Timeline
Patient Service Representative
Relf Eye Care - Jodi Nelson Boss
06.2023 - Current
Customer Service Representative/Sales Associate
The Essence of Health
06.2020 - 06.2023
Greenhouse Manager
Missinne Greenhouse & Landscape
02.2017 - 09.2019
Greenhouse Specialist/Supervisor of Operations
The Garden House
02.2003 - 10.2016
No Degree - Plant Biology
University of Wisconsin, Superior
Associate of Arts - Business Management
WITC
Associate of Arts - Landscape Horticulture
NWTC
High School Diploma -
Northwestern High School
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