STEPHANIE LACHCIK
Burton,MI
Summary
Versatile and results-oriented professional with a proven track record at OAKLAND PSYCHOLOGICAL CLINIC, excelling in administrative support and customer service. Demonstrated ability to streamline workflow and enhance efficiency while maintaining high standards of confidentiality. Skilled in data inputting and staff training, with a commitment to improving client satisfaction and operational productivity.
Overview
18
18
years of professional experience
Work History
Assistant Office Manager
OAKLAND PSYCHOLOGICAL CLINIC
08.2016 - Current
- Managed multiple tasks and met time-sensitive deadlines.
- Maintained confidentiality of information regarding clients and company.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Resolved customer problems and complaints.
- Confirmed appointments, communicated with clients, and updated client records.
- Handled cash transactions and maintained sales and payments records accurately.
- Assisted with onboarding new clients and securing paperwork completion.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Completed bi-weekly payroll for [Number] employees.
Paraprofessional Educator
BENDLE SCHOOLS
08.2006 - 06.2016
- Provided support during classes, group lessons, and classroom activities.
- Monitored student classroom and outdoors activities to promote student safety.
- Delivered curriculum in both one-on-one lessons and group learning environments.
- Assessed student social, emotional, and academic needs to plan goals appropriately.
- Reported on student progress, behavior, and social skills to parents.
Education
High School Diploma -
FLINT CENTRAL HIGH
Flint, MI05.1996
Skills
- Administrative Support
- Documentation and control
- Data inputting
- Workflow Optimization
- Credit and collections
- Staff Training
- Scheduling appointments
- Customer Service
Timeline
Assistant Office Manager
OAKLAND PSYCHOLOGICAL CLINIC
08.2016 - Current
Paraprofessional Educator
BENDLE SCHOOLS
08.2006 - 06.2016
High School Diploma -
FLINT CENTRAL HIGH
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