Stephanie Lamone
Wichita,KS
Summary
It is my goal to provide technical maintenance and quality solutions for individual users and the business community. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
12
12
years of professional experience
1
1
Certification
Work History
IT Technician II
Curo Financial Technology Corp
01.2024 - Current
- Enhanced user experience with thorough troubleshooting and resolution of hardware and software problems.
- Monitored systems in operation and quickly troubleshot errors.
- Conducted regular preventive maintenance on hardware equipment, prolonging lifespan while minimizing unexpected failures.
- Deploy and maintain configurations of workstations within SCCM. Including on prem imaging of workstations and endpoint management.
- Deploy and maintain configurations of workstations within microsoft Intune. Including Autopilot for internal endpoint configuration, enrollment, security and software deployment for remote management.
- Configured and enforced cloud resources such as Microsoft EMS, Azure AD and Amazon Workspaces.
IT Support Manager
CURO Financial Technologies
01.2018 - 01.2024
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Collaborated closely with IT support teams to troubleshoot system issues impacting data integrity or availability.
- Streamlined IT support processes by establishing a centralized helpdesk system to handle user requests and concerns.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Established team priorities, maintained schedules and monitored performance.
IT Manager
Ribbit computers
10.2015 - 07.2017
- Coordinated IT operations activities to deliver smooth flow of daily business needs.
- Leveraged diagnostic tools to swiftly identify root causes of technical issues, streamlining repair processes while mitigating future occurrences effectively.
- Reduced downtime for clients by providing timely and efficient hardware support.
- Cross-trained existing employees to maximize team agility and performance.
Senior IT Support Analyst
Office Depot
08.2012 - 10.2015
- Provide technical support, customer service and sales specialist
- Served as a subject matter expert on various technical topics, frequently delivering presentations to senior leadership and other stakeholders.
- Improved system stability by implementing proactive IT maintenance and monitoring procedures.
- Developed comprehensive documentation for IT infrastructure, ensuring efficient knowledge transfer among team members.
Education
Bachelor of Science - Information Technology
Western Govern University
Salt Lake City, UT05.2022
Undergraduate degree - Liberal Arts
Wichita State University
Wichita, KS05.2013
Wichita North High School
01.2008
Skills
- Desktop Technical Support
- Hardware Installation
- Technical Support
- Remote Support
- KCS- KB article management
- Software Upgrades
- IT Asset Management
- VDI Management
Certification
- A+ Certificate
- Cloud+
- Linux Foundations
Timeline
IT Technician II
Curo Financial Technology Corp
01.2024 - Current
IT Support Manager
CURO Financial Technologies
01.2018 - 01.2024
IT Manager
Ribbit computers
10.2015 - 07.2017
Senior IT Support Analyst
Office Depot
08.2012 - 10.2015
Bachelor of Science - Information Technology
Western Govern University
Undergraduate degree - Liberal Arts
Wichita State University
Wichita North High School
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