Hi, I’m
Stephanie Lebrun
Miami,FL
Summary
I am a collaborative leader working with colleagues to foster a positive and empowering work environment. I have a proven track record of building and nurturing relationships with stakeholders from diverse backgrounds in fast-paced and ever-changing settings.
Overview
9
years of professional experience
Work History
CITY OF MIAMI BEACH: CODE COMPLIANCEMIAMI BEACH, FL
OFFICE ASSOCIATE IV
06.2022 - Current
Job overview
- Case status gets checked periodically to update Code Compliance Officers, Violators, and complainants.
- Notarizing affidavits, signing documents, submitting, and creating Special Magistrate cases.
- Making a smooth transition between us, the Special Magistrate, and the violator
- Managing NOVAtime to ensure employees' hours are poured in
- Fixing or coding any errors and manually adding punch times with verified sources
- I oversee the department's calendar, creating and editing it to keep track of schedules and prevent confusion
- As part of the clerical team, I contribute help, training, and guidance to ensure our success.
4 BEST BUSINESS CORP/ 4BB CORPMIAMI, FL
OFFICE ASSOCIATE
01.2022 - 06.2022
Job overview
- City of Miami Beach Human Resources - Creating a better connection between HR Rep and City employees by becoming a communicator between the two parties.
- City of Miami Beach Human Resources - Staying up to date with City employees' data, emergency contacts, and benefits.
- City of Miami Beach Facilities and Fleet Management - Aiding maintenance office and field team for troubleshooting issues.
- City of Miami Beach Facilities and Fleet Management - Training and supervising employees on office policies and procedures is crucial for productivity and a positive work environment.
MAXIMUSREMOTE
WORKFORCE MANAGEMENT SPECIALIST
04.2021 - 07.2021
Job overview
- Managed overtime, shift swaps, breaks and PTO requests.
- Set and adjusted to schedules to maintain optimal coverage and service levels.
- Provided training on dashboard and package development to team members and management.
- Prepared and maintained reports, dashboards and monthly packages.
TARGETMIAMI, FL
GUEST ADVOCATE
10.2020 - 04.2021
Job overview
- Proven ability to learn quickly and adapt to new situations.
- Assisting guests with loyalty rewards, self-checkouts, and swiftly resolving client issues, I received a 100% score on customer satisfaction.
- Promoting deals, discounts, and 5% off Target Red Debit or Red Credit cards; increases consumer savings.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
FONTAINEBLEAU MIAMI BEACHMIAMI BEACH, FL
GUEST SERVICE COORDINATOR
09.2018 - 11.2020
Job overview
- I have received positive feedback from guests by addressing their complaints in a friendly and knowledgeable manner.
- I worked with other hotel team members to ensure that customers had an excellent experience from check-in to check-out, resulting in high ratings and mentions on Trip Advisor.
- I trained recruits to provide daily guest assistance, leading to a 100% satisfaction score.
- We give helpful feedback to employees during their performance evaluations to encourage their growth and development.
H&R BLOCKMIAMI, FL
RECEPTIONIST
01.2015 - 05.2019
Job overview
- Matches Advisors' availability with new and regulars through appointment manager, creating long-term Advisor and client relationships.
- Directing or re-directing incoming calls to internal personnel and departments, routing to a best-qualified entity to respond to callers' needs.
- Confirming appointments, communicating with clients, and updating client records.
- Assist new employees with training and new hire documentation.
Education
WORLD HOPE ACADEMY
HIGH SCHOOL DIPLOMA
06.2010
University Overview
GPA: 3.8/4.0
Skills
- Payroll
- Customer Relations
- Operating Switchboard
- Leadership & Teamwork
- Hotel Service Optimization System/ HOTsos
- Property Management System Oracle Opera/ PMS
- Bookkeeping
- Problem-solving abilities
- Attention to Detail
- Data Analysis
- Team Leadership
- Budget Management
Timeline
OFFICE ASSOCIATE IV
CITY OF MIAMI BEACH: CODE COMPLIANCE
06.2022 - Current
OFFICE ASSOCIATE
4 BEST BUSINESS CORP/ 4BB CORP
01.2022 - 06.2022
WORKFORCE MANAGEMENT SPECIALIST
MAXIMUS
04.2021 - 07.2021
GUEST ADVOCATE
TARGET
10.2020 - 04.2021
GUEST SERVICE COORDINATOR
FONTAINEBLEAU MIAMI BEACH
09.2018 - 11.2020
RECEPTIONIST
H&R BLOCK
01.2015 - 05.2019
WORLD HOPE ACADEMY
HIGH SCHOOL DIPLOMA