Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Stephanie L. Negron-Robinson

Buffalo,New York

Summary

Results-driven management professional with proven ability to lead teams to success. Strong focus on team collaboration, operational efficiency, and achieving measurable outcomes. Adopting strategic planning, process improvement, and fostering culture of accountability and efficiency that appropriately addresses organizational challenges, changes and compliance.

Resourceful and motivated professional in the healthcare operations field applying education, leadership, and professional skill sets. Adopted a versatile and detail orientated approach to my work and earned reputation for incorporating servant leadership traits in serving the internal and external stakeholders of the organization.

Overview

1
1
Certification
9
9
years of professional experience

Work History

Manager of Systems, Productivity and Staffing

Kaleida Health
Buffalo, NY
11.2024 - Current
  • Manage and oversee staffing operations for both Buffalo General Medical Center and Millard Fillmore Suburban Hospital Staffing Offices
  • Supervise and support a team of 16 employees across both offices and their functions and operational workflows
  • Assist Nursing Management and Human Resources team in staffing's departmental functions, investigations with staffing operations, scheduling practices, and planning initiatives for best practices
  • Support policy development and staff education related to Kronos, polices and procedures within the CBA.
  • Provide guidance and interpretation regarding staffing practices and contractual compliance
  • Conduct data collection and investigations related to grievances, staffing concerns, scheduling disputes, and operational practices
  • Collaborate with leadership teams to improve organizational processes, productivity, and staffing efficiencies across multiple departments
  • Assist in the onboarding of new staff union & non-union
  • Assist in the development and implementation of the new Workforce Management (WFM/Infor) system, including workflow planning, process standardization, and operational integration
  • Analyze staffing trends, operational data, and scheduling practices to assist with productivity management and process improvements

Supervisor of Staffing and the Communication Operators

Kaleida Health
Buffalo, NY
06.2023 - 11.2024
  • Supervised the Nursing Staffing Office and Switchboard Communication Operator Department at BGMC
  • Regulated the selection, interviewing and orientation of new hires within these departments
  • Reviewed and streamline processes of the Lead Staffing Coordinators, to comply with CBA language
  • Educated the Degraff and HighPointe’s supervision and staffing team on these processes and best practices
  • Collaborate with the Human Resources and Kaleida’s Labor department, as well as union AVPs focusing on achieving cohesiveness within processes and practices within various departments
  • Implemented the Emergency Line forms to decrease the errors between callers and the switchboard operator, specific to each site
  • Worked with IT and the Nursing Education team to ensured compliance was obtained while conducting the onboarding and orientation for out sourced agency within Kaleida’s systems
  • Work within the Kronos subcommittee, alongside union and Administration and IT to review department practices and apply Kronos to universally regulate CBA language to be followed.
  • Work within the CSC Subcommittee, review complaints/potential violations to the safe staffing plan ratios. Develop clinical staffing plans resolutions to the trends found.

Office Supervisor of Staffing Operations

Kaleida Health
Buffalo, NY
01.2022 - 06.2023
  • Provide leadership and expertise of the duties and activities of the Nursing Staffing Office at BGMC
  • Assisted the BGMC Human Resources and Labor departments in the data collection for DOH, DOL and for internal Master Grievances
  • Assisted the Nurse Management team within building schedules,understanding the progressive discipline processes and dissecting Kronos timecards/schedules
  • Provided guidance for managerial/ Nursing Supervision team in day to day challenges
  • Oversaw the updating of our OneCall System to add users and import contacts

Lead Staffing Coordinator

Kaleida Health
Buffalo, NY
10.2017 - 01.2022
  • Responsible for key components of clinical operations within BGH-inpatient units with staffing the hospital before beginning of the shifts and assisting the nurse supervisors in the decision-making process on work assignment placements for clinical and clerical staff
  • Administer recruiting efforts for units in need of staff
  • Provided non-clinical management to staff on various units within the hospital
  • Organized the schedules for Critical Care and MedSurg/Telemetry Units, resolving issues and complaints due to staffing and handling union grievances with collection of data
  • Conducting payroll, ensuring Kronos coding and distribution of cost center charges are accurate
  • Being the previous appointed facilitator of the COVID-19 temperature screeners, COVID Response Team and Vaccine distribution nurses, where I went through the recruitment process of sourcing, screening and selection of candidates for each particular job

Education

Master of Arts - Organizational Leadership

Medaille College
Buffalo, NY
01-2019

Bachelor of Science - Health Service Administration and Management

Bryant And Stratton College
Buffalo, NY
01-2016

Associate of Applied Science - Medical Assisting

Bryant And Stratton College
Buffalo, NY
01-2013

Skills

  • Staff management
  • Teamwork and collaboration
  • Problem-solving
  • Multitasking
  • Organizational development

Certification

Leadership Buffalo - Rising Leaders Class of 2019

Timeline

Manager of Systems, Productivity and Staffing

Kaleida Health
11.2024 - Current

Supervisor of Staffing and the Communication Operators

Kaleida Health
06.2023 - 11.2024

Office Supervisor of Staffing Operations

Kaleida Health
01.2022 - 06.2023

Lead Staffing Coordinator

Kaleida Health
10.2017 - 01.2022

Associate of Applied Science - Medical Assisting

Bryant And Stratton College

Bachelor of Science - Health Service Administration and Management

Bryant And Stratton College

Master of Arts - Organizational Leadership

Medaille College