Stephanie Macheel
Campbellsport
Summary
Dynamic professional with a proven track record at AIA Corporation, where I boosted freight sales by over 236%. Skilled in contract negotiation and conflict resolution, I excel in team collaboration and customer relations, consistently driving improvements and enhancing operational efficiency. Proficient in Microsoft Office, I am committed to delivering exceptional results.
Overview
23
23
years of professional experience
Work History
Server
The Mineshaft Restaurant
Hartford
09.2023 - Current
- Provide exceptional service to high volume of daily customers.
- Communicate with hosts, bussers and kitchen staff to prepare for and serve customers.
- Operate POS terminals to input orders, split bills and calculate totals.
Freight Coordinator
AIA Corporation
Appleton
08.2021 - 08.2023
- Increased freight sales by $178,507.99, or 31%, the first year, and $351,249.66, or 236%, the second year.
- Updated the Rate Shopper web tool to be more user-friendly, and increased usage by 49%.
- Negotiated contracts with UPS and LTL freight suppliers to increase profitability and ensure exceptional service.
- Created Standard Operating Procedures for all aspects of the freight department.
- Prepared necessary documentation for imports and exports, including commercial invoices, packing lists, and certificates of origin.
- Coordinated freight disputes between customers, suppliers, and UPS.
- Investigated customer complaints regarding late or incorrect shipments promptly.
- Resolved discrepancies related to billing and shipping documents.
- Prepared reports on freight performance metrics such as transit times, cost savings.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
Administrative Assistant
Shell Plastics
Plymouth
04.2019 - 08.2021
- Prepared spreadsheets using Microsoft Excel to analyze job costs, track job status, and prepare bills of lading.
- Completed work schedules, managed calendars, and arranged appointments.
- Worked in Sage Software to prepare packing slips after checking items against purchase orders, creating sales orders, entering invoices, entering payables, and receiving money.
- Utilized UPS WorldShip, FedEx.com/Ship Manager, and various LTL online shipping companies' websites to schedule and track shipments.
Tax Preparer (Seasonal)
Quigley Tax Service
Milwaukee
01.2011 - 04.2019
- Prepared or assisted in preparing simple to complex tax returns for individuals or small businesses.
- Established and maintained effective business relationships with external and internal customers, improving communication between customers and the company.
- Computed taxes owed or overpaid, using Drake Tax Software, following tax form instructions and tax tables.
- Reviewed financial records, such as income statements and documentation of expenditures, to determine the forms needed to prepare tax returns.
Office Manager
Joe Nevels Landscape Co., Inc.
Grafton
09.2002 - 08.2010
- Managed business bookkeeping (accounts receivable, accounts payable, payroll, petty cash) on the Computer Ease Accounting system.
- Scheduled subcontractors, processed change orders, interfaced with clients, and prepared purchase agreements.
- Handled filing, data entry, mail distribution, faxing, typing/word processing, prepared mass mailings, and collating.
Education
Associate in Applied Science - Accounting
Moraine Park Technical College
West Bend, WI05.2026
Skills
- Microsoft Office
- Documentation and recordkeeping
- Continuous improvement mindset
- Conflict resolution strategies
- Excellent communication
- Time management
- Customer relations
- Team collaboration
- Problem solving
- Contract negotiation
Timeline
Server
The Mineshaft Restaurant
09.2023 - Current
Freight Coordinator
AIA Corporation
08.2021 - 08.2023
Administrative Assistant
Shell Plastics
04.2019 - 08.2021
Tax Preparer (Seasonal)
Quigley Tax Service
01.2011 - 04.2019
Office Manager
Joe Nevels Landscape Co., Inc.
09.2002 - 08.2010
Associate in Applied Science - Accounting
Moraine Park Technical College