Stephanie Martin
Florence,KY
Summary
Proven leader in retail management with a track record of enhancing customer experience and boosting revenue at R R Resale. Expert in inventory control and team management, adept at hiring and training staff to exceed performance goals. Skilled in POS systems, showcasing a blend of technical and interpersonal abilities to drive store success.
Overview
13
13
years of professional experience
Work History
Assistant Store Manager
R R Resale (Once Upon a Child)
10.2019 - Current
- Recognized as an expert in cash register operations, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- In charge of ordering supplies and new product for the store
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- primary decision maker for hiring process, facilitating interviews and onboarding activities.
- Excelled in social media sales and promotions
Head Server
Willies Sports Cafe
10.2011 - 03.2019
- Maintained a clean, safe, and welcoming environment through regular monitoring of dining areas and server stations.
- In charge of hiring for the server team
- In charge of scheduling front of the house employees
- Increased restaurant revenue by upselling menu items and promoting daily specials.
- Monitored staff performance regularly, providing constructive feedback for continuous improvement in their roles as servers.
- Trained new servers to uphold company standards in customer service, food handling, and overall professionalism.
Education
No Degree - Marketing
Western Governors University
Millcreek,UT10.2026
High School Diploma -
Villa Madonna Acadamy
Villa Hills, Ky05.1999
Skills
- Problem Solving
- Hiring and Training
- POS systems operations
- Pricing and Markdowns
- Goals and performance
- Customer experience
- Retail Operations
- Inventory Control
- Team Management
- Store operations
- Staff Supervision
Timeline
Assistant Store Manager
R R Resale (Once Upon a Child)
10.2019 - Current
Head Server
Willies Sports Cafe
10.2011 - 03.2019
No Degree - Marketing
Western Governors University
High School Diploma -
Villa Madonna Acadamy