Stephanie Mason
Memphis,TN
Summary
Seasoned Operations Manager with a proven track record at FedEx Express, enhancing operational efficiency and customer satisfaction. Expert in performance monitoring and adept in high-pressure decision-making. Achieved significant cost reductions through innovative strategies. Skilled in health and safety compliance, demonstrating exceptional leadership and problem-solving abilities. Results-oriented professional bringing expertise in accounting, supply chain management, and marketing. Successful at overseeing all areas of daily operations and making effective policy decisions to positively impact business direction and bottom line profits.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Operations Manager
FedEx Express
01.2019 - Current
- To Plan, Organize, Direct and Control all operations within the service area in a way that provides maximum service to customers while maintaining a cost and effective station operation and hub.
- Implemented innovative strategies that reduced operating costs while maintaining high levels of customer satisfaction.
- Responded to information requests from superiors, providing specific documentation.
- Aided senior leadership during executive decision-making process by generating daily reports to recommend corrective actions and improvements.
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
Dangerous Good Agent
FedEx Express
01.2016 - 01.2019
- To ensure safe and legal handling of dangerous goods including proper separation, palletizing and aircraft/truck loading
- To ensure related dangerous goods paperwork is accurate, complete, and timely, including proper distribution to all necessary party
Customer Service Manager
Walmart
01.2014 - 01.2017
- Spend a great deal of time ensuring proper operations in the front of the store
- Provides change for cashiers, prepares cash registers and performs register audits
- Handle customers concerns regarding price of an item, an advertisement, and complaints
- Approves bank cards or checks, address any register shortage
Business Contact Manager / Swing Driver
Aurora 64 Inc.
01.2013 - 01.2015
- Assist Independent Contractor with hiring drivers, training them on different routes, how to operate scanner for deliveries and use proper codes to use for undeliverable packages
- Assist drivers with deliveries
- Hold weekly safety meetings with drivers and attend weekly safety meetings with Station Managers
- Responsible for Assigning Pick Ups
Handler/Quality Assurance Agent/Operation Administrative
FedEx Ground
01.2012 - 01.2013
- Responsible for physical loading and unloading packages onto or from delivery vehicles
- Tends to damage and incorrectly addressed packages in a timely manner to optimize delivery time
- Serve as a customer’s first line of conduct for a variety of issues
- Responsible for performing the clerical and administrative functions for any or all hub and station operational areas, including line haul
Education
Bachelor of Science - Physical Education
Mississippi Valley State University
Itta Bena, MS05-2005
Skills
- Performance monitoring
- Production
- Performance reporting
- Health and safety compliance
- KPI tracking
- Work flow planning
- High-pressure environments
- Decision-making
Accomplishments
Quality Assurance Agent of the year 2013
Employee of the month 2017
Manager of the Quarter 2023
Certification
- Is Management fo Me Facilitator (fedex)
Timeline
Operations Manager
FedEx Express
01.2019 - Current
Dangerous Good Agent
FedEx Express
01.2016 - 01.2019
Customer Service Manager
Walmart
01.2014 - 01.2017
Business Contact Manager / Swing Driver
Aurora 64 Inc.
01.2013 - 01.2015
Handler/Quality Assurance Agent/Operation Administrative
FedEx Ground
01.2012 - 01.2013
Bachelor of Science - Physical Education
Mississippi Valley State University
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