Stephanie McDonough
San Antonio
Summary
Energetic, driven with background in fast food and counter service, skilled in efficient order handling and customer satisfaction. Demonstrated ability to maintain high cleanliness standards and manage inventory effectively, ensuring smooth operation of fast-paced environments. I’m known for strong communication skills and capability to work well under pressure, contributing positively to team dynamics and customer experience. Improved workflow through innovative organization methods, enhancing overall service speed and quality.
Overview
5
5
years of professional experience
4041
4041
years of post-secondary education
Work History
Front of House Employee
Chick-fil-A
San Antonio
02.2021 - Current
- Greeted customers promptly and courteously upon arrival.
- Maintained cleanliness of dining area and service counters consistently.
- Assisted team members during busy shifts to ensure smooth operations.
- Handled customer inquiries and resolved issues effectively.
- Restocked supplies to ensure availability for customer needs.
- Processed payments using cash registers or POS systems accurately and efficiently.
- Explained menu items, took orders and delivered food courses according to instruction.
- Assisted with training new front of house employees on procedures and policies.
- Memorized menu and offered discerning recommendations, remained steps ahead of patrons' needs and desires and accurately gauged level of interest in conversation and small talk.
- Followed national, state and local safety, health and sanitation guidelines to protect guests.
- Talked pleasantly with customers while taking orders and promoted positive image for business.
- Served food and beverages at take-out counters to provide fast service to waiting guests.
- Tailored orders to address customer allergies and gluten concerns.
Education
Louis D. Brandeis High School
San Antonio, TexasLouis D. Brandeis High School
San Antonio, TXSkills
- Customer service
- Order processing
- Menu knowledge
- Payment handling
- POS operation
- Training assistance
- Customer engagement
- Cleaning standards
- Problem solving
- Effective communication
- Team collaboration
- Attention to detail
- Strong work ethic
- Basic math
- Positive demeanor
- Multitasking and organization
- Professional appearance
- Clear communication
- Food allergy awareness
Timeline
Front of House Employee
Chick-fil-A
02.2021 - Current
Louis D. Brandeis High School
Louis D. Brandeis High School