Stephanie Mead
Oak Park,IL
Summary
Experienced Real Estate professional with 24 years in client-focused transactions, securing over 220 deals and $200 million in sales. Skilled in escrow procedures and contract requirements, enhancing customer service from acquisition through closing. Recognized for problem resolution and effective communication, driving team training and operational efficiency.
Overview
11
11
years of professional experience
Work History
Director of Sales
Nitti Development
Elmhurst, IL
12.2020 - Current
- Analyzed market trends to identify new business opportunities in construction sector.
- Trained and mentored junior sales representatives, enhancing their selling techniques and contributing to team success.
- Implemented CRM systems to track customer interactions and improve follow-ups.
- Coordinated with project managers to ensure timely updates on development progress.
- Built relationships with customers and industry professionals, driving long-term business growth and partnership opportunities.
- Collaborated with other departments such as marketing, operations and finance in order to ensure successful outcomes from sales initiatives.
- Resolved customer complaints quickly by providing satisfactory solutions or refunds.
- Pursued sales deals by qualifying clients, building individualized proposals, and preparing final contracts.
Airbnb Owner and Manager
Self
Lake Geneva, Wi
04.2024 - Current
- Managed daily operations and logistics for all aspects of the business.
- Trained and mentored team members to improve service quality and efficiency.
- Managed customer service team to ensure high-quality support and satisfaction.
Bartender/Barista
Friendly Community
Berwyn, IL
01.2026 - Current
- Trained new bartenders on techniques and customer interaction skills, ensuring consistent service quality.
- Maintained cleanliness and organization of the bar area throughout shifts.
- Engaged customers in conversation, creating a welcoming community atmosphere.
- Performed opening and closing duties including restocking supplies.
Real Estate Broker
Coldwell Banker
Oak Park, IL
01.2020 - 12.2020
- Analyzed housing markets to identify and connect potential buyers and sellers.
- Manage real estate transactions from initiation to closing.
- Researching and consulting investors on opportunities
- Fostered relationships, resulting in increased referral business.
- Managed leasing activities for rental properties, enhancing tenant satisfaction.
Customer Acquisition Manager
Brightleaf Homes LLC
HInsdale, IL
02.2019 - 01.2020
- Negotiated complex agreements and statements of work, addressing requests for information and proposals to align with customer needs.
- Coordinated customer appreciation events and new construction open houses to enhance client relationships and showcase properties.
- Guided buyers in defining vision and scope for new construction builds, ensuring clarity and alignment prior to and during contract phases.
- Managed online advertising platforms, print marketing and website administration.
Real Estate Broker
Redfin
Chicago, IL
09.2015 - 02.2019
- Managed real estate transactions from initiation to closing.
- Negotiated between sellers and buyers over property prices and settlement deals.
- Gave buyers physical and virtual tours of properties.
- Improved customer satisfaction by finding creative solutions to problems.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Education
Bachelor of Science - Marketing And Merchandising
Western Michigan University
Kalamazoo, MI04-1995
Skills
- Client relationship building and management
- Customer service
- Event planning and execution
- Problem resolution
- CRM software use
- Marketing development
- Inventory management
- Home sale guidance
- Advanced negotiation strategies
- Real estate contract management
- Team leadership in sales
Affiliations
Volunteer, Community Outreach and Health Enthusiast
Timeline
Bartender/Barista
Friendly Community
01.2026 - Current
Airbnb Owner and Manager
Self
04.2024 - Current
Director of Sales
Nitti Development
12.2020 - Current
Real Estate Broker
Coldwell Banker
01.2020 - 12.2020
Customer Acquisition Manager
Brightleaf Homes LLC
02.2019 - 01.2020
Real Estate Broker
Redfin
09.2015 - 02.2019
Bachelor of Science - Marketing And Merchandising
Western Michigan University