Stephanie Mejias
Elizabethtown,KY
Summary
Skilled Customer Returns Associate with background in handling product returns, resolving customer issues and improving return processes. Known for strong communication skills, attention to detail and ability to work in high-pressure environments. Proven track record of reducing return rates, enhancing customer satisfaction and contributing to company growth.
Overview
4
4
years of professional experience
Work History
Customer Returns Associate
Amazon Fulfillment Center
Shepherdsville, KY
10.2023 - 09.2024
- Operated warehouse equipment to unload, move and store returned items in designated areas.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Serve as a Peer Communicator to help interpret/ translate associate concerns in the Spanish language.
- Cleaned and disposed of boxes and packing material to maintain general housekeeping.
- Worked closely with other departments such as Amcare and Safety to ensure that associates are getting up to date information
- Provided feedback to management regarding process improvements for handling customer returns.
- Exercised safety precautions to prevent injury or damage to products and equipment.
- Identified needs of associates promptly and efficiently.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues
Customer Service Representative
North South Consulting Group
Elizabethtown, KY
01.2023 - 08.2023
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Answered calls and chats for the GoArmy website in both English and Spanish
- Served as a liaison for possible recruits interested in joining the Army
Customer Service Representative
Walgreens Boots Alliance
Radcliff, KY
12.2022 - 08.2023
- Liaised between customers and retail buyers to expedite orders and meet customer demands.
- Surpassed sales goals through implementation of successful marketing strategies.
- Mentored junior team members and managed employee relationships.
- Answered customer inquiries and provided accurate information regarding products and services.
- Developed strong relationships with customers by providing personalized assistance and support.
Daycare Teacher
Little People Child Development Center
Elizabethtown, KY
07.2020 - 02.2021
- Engaged with children on individual basis to build positive, trusting relationships.
- Integrated technology into lesson plans.
- Maintained supplies inventory for the classroom including art materials and books.
- Removed hazards and developed appropriate boundaries and rules to create safe environment for children.
- Introduced learning activities and imaginative play to teach children to explore.
Education
High School Diploma -
Forest Hill Community High School
West Palm Beach, FL05-2010
Skills
- Spanish Fluency both verbal and written
- Work Prioritization
- High-Energy Attitude
- Teamwork and Collaboration
Timeline
Customer Returns Associate
Amazon Fulfillment Center
10.2023 - 09.2024
Customer Service Representative
North South Consulting Group
01.2023 - 08.2023
Customer Service Representative
Walgreens Boots Alliance
12.2022 - 08.2023
Daycare Teacher
Little People Child Development Center
07.2020 - 02.2021
High School Diploma -
Forest Hill Community High School