Overview
Work History
Timeline
Generic

Stephanie Miranda

Italy,TX

Overview

21
21
years of professional experience

Work History

General Manager

IHOP ACG TX LP
Ennis, Texas
05.2022 - Current
  • Lead and manage overall restaurant operations, ensuring exceptional customer service, efficient workflows, and adherence to quality standards
  • Develop and implement strategies to enhance profitability and improve business performance
  • Profit and Loss being a top priority
  • Recruit, train, and supervise staff members, fostering a positive work environment and promoting teamwork
  • Conduct regular performance evaluations, address any issues, and provide coaching and feedback as necessary
  • Maintain all Maintenance, Facility, and equipment needs and upkeep
  • Working relationships with a wide variety of vendors
  • Scheduling, EOW Inventory, Food Cost, Payroll, Human Resources, Guest complaints, loss prevention, workplace safety and employee Morale are just a few of the many responsibilities withheld in this position
  • Highly educated and experienced in Food Safety Regulations, policies and procedures

Assistant Manager

IHOP ACG TX LP
Garland, Texas
11.2021
  • Assisted the general manager in daily operations, including staff supervision, scheduling, and inventory management
  • Delivered excellent customer service, resolved guest complaints, and ensured a pleasant dining experience
  • Collaborated with the management team to develop and implement strategies to increase revenue and profitability

Server

IHOP ACG TX LP
Garland, Texas
02.2019
  • Provided prompt and friendly service to guests, took orders, and delivered food and beverages efficiently
  • Demonstrated strong product knowledge and made recommendations to enhance the guest experience
  • Handled cash transactions accurately and maintained a clean and organized work area

Manager

Sonic Drive-In
Aledo, TX
08.2013 - 09.2014
  • Managed, Trained, Monitored, and coached crew members and carhops
  • Directed and assigned duties to employees in all stations as needed
  • Performed opening and closing duties as a crew member and as management
  • Responsibility of and trusted with possession of store key
  • Monitored Schedule and staffing, during assigned shift, due to business/labor
  • Calculated daily and hourly labor percentages
  • Maintained files, records and documentation as needed
  • (Solely) Multi-task all stations of store in a timely, quality, and customer comes first fashion
  • Immediately responded to guests needs and/or complaints and assisted in resolving problem in a respectful manner

Sandwich Artist/ Store Opener

Subway Sandwiches
Aledo, TX
07.2013 - 09.2013
  • Responsible for opening store and solely running business for morning hours
  • Trusted and responsible for personal store key
  • Prep store for entire day
  • Worked cash register and used customer service skills

Delivery Driver/Team Member

Papa John's Pizza
Arlington, TX
01.2013 - 07.2013
  • Delivered Customers orders to their homes
  • Worked as a team in store between deliveries, answering phones and taking orders, working the make line and oven, cleaning dishes, stocking product
  • Working calmly and efficiently during Fast Paced high stress shifts
  • Handled cash and Credit payments
  • Utilized customer service skills

Telemarketer/Operator

SilverLeaf Resorts Call Center
Pantego, TX
01.2011 - 01.2013
  • Took on Incoming and Outgoing calls with guests to schedule/confirm appointments with secure commitments
  • The Advanced within Company rapidly
  • Awarded 'Top Operator' of Month/Week majority of employment

Server

Chili's Bar and Grill
Mansfield, TX
01.2010 - 01.2011
  • Guest Services, handled cash and Gave Change, Met every need of each and every guest with positive attitude
  • Cocktailed
  • Trained New Hires

Carhop/Fountain/Shift Leader

Sonic Drive-In
Arlington, TX
08.2004 - 01.2010
  • Helping superior manager run a smooth, professional, and controlled shift
  • Cash handling
  • Quality customer service while working under pressure and at a fast pace

Timeline

General Manager

IHOP ACG TX LP
05.2022 - Current

Assistant Manager

IHOP ACG TX LP
11.2021

Server

IHOP ACG TX LP
02.2019

Manager

Sonic Drive-In
08.2013 - 09.2014

Sandwich Artist/ Store Opener

Subway Sandwiches
07.2013 - 09.2013

Delivery Driver/Team Member

Papa John's Pizza
01.2013 - 07.2013

Telemarketer/Operator

SilverLeaf Resorts Call Center
01.2011 - 01.2013

Server

Chili's Bar and Grill
01.2010 - 01.2011

Carhop/Fountain/Shift Leader

Sonic Drive-In
08.2004 - 01.2010

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Stephanie Miranda