Stephanie Moe
Minneapolis,MN
Summary
Priority-driven Global Program Manager with many years of expertise successfully delivering dynamic solutions to solve business issues. Dedicated leader known for presenting information in clear, concise ways. Ready for a new position where attention to detail and dynamic communication skills can be utilized.
Overview
14
14
years of professional experience
Work History
Global Program Manager/Client Executive
CWT-Meetings and Events
Minnetonka, MN
07.2022 - Current
- Build the business relationship between CWT, a portfolio of global accounts.
- Develop and implement global program strategies to ensure successful outcomes.
- Analyze data from various sources to generate meaningful insights into program performance.
- Collaborate with stakeholders to define objectives and deliverables for programs.
- Provide leadership and direction in the management of cross-functional teams.
Customer Success Manager
CWT-Meetings and Events
Minnetonka, MN
02.2019 - 07.2022
- Provided customer onboarding and training to ensure successful product adoption.
- Developed and maintained relationships with customers to facilitate user engagement and satisfaction.
- Analyzed customer data to identify trends, issues, and opportunities for improvement.
- Collaborated with cross-functional teams to develop strategies for driving customer success.
- Coached team members on best practices for delivering exceptional customer experiences.
- Gathered insights from customers through surveys, interviews, focus groups.
Partner Relations and Marketing Manager
RedCurrent
Minneapolis, MN
09.2014 - 11.2017
- Designed strategies to bring over 200 new business partners onto the platform
- Developed and implemented marketing strategies to increase brand awareness and reach target audiences.
- Maintained relationships with key stakeholders, clients, and customers to ensure satisfaction with services provided.
- Conducted market research to assess customer needs and preferences in order to develop new products or services.
- Created promotional campaigns to drive sales of new products or services.
- Planned events such as conferences, seminars, workshops. to generate leads and build relationships with potential partners or customers.
Senior Event Planner
D'Amico Catering at McNamara Alumni Center
Minneapolis, MN
09.2010 - 09.2014
- Responsible for $2,200,000 in annual food and beverage sales
- Created detailed timelines for each event based on client needs and budget restrictions.
- Negotiated contracts with vendors including caterers, florists, photographers, and entertainment providers.
- Coordinated staff schedules and duties in preparation for events.
- Monitored all payments made to vendors throughout the planning process.
- Provided support during the day-of-event activities ensuring that all tasks were completed according to plan.
- Directed volunteers at events assisting them with their duties while providing feedback when necessary.
- Evaluated post-event surveys from clients to determine areas of improvement for future events.
- Maintained accurate records of all transactions related to event planning and management.
- Collaborated with other departments within the organization regarding event topics or themes.
Education
Bachelor of Science-Recreation Administration -
University of Wisconsin
La Crosse, WI01.1991
Disney College Program -
Walt Disney World
Orlando, FLSkills
- Consultative Selling
- Launch and implement meeting and events programs
- Develop processes
- Initiate, build and maintain excellent internal and external relationships
- Project Management
- People Management
- Financial Acumen
- Customer Engagement
- Proposal Development
- Negotiating
- Stakeholder Management
- Strategic Consulting
Timeline
Global Program Manager/Client Executive
CWT-Meetings and Events
07.2022 - Current
Customer Success Manager
CWT-Meetings and Events
02.2019 - 07.2022
Partner Relations and Marketing Manager
RedCurrent
09.2014 - 11.2017
Senior Event Planner
D'Amico Catering at McNamara Alumni Center
09.2010 - 09.2014
Bachelor of Science-Recreation Administration -
University of Wisconsin
Disney College Program -
Walt Disney World
Similar Profiles
Sasha YeagerSasha Yeager
SENIOR MEETING MANAGER at Infinix Global Meetings & EventsSENIOR MEETING MANAGER at Infinix Global Meetings & Events
Heidi HansonHeidi Hanson
Sourcing Specialist at BCD Meetings and EventsSourcing Specialist at BCD Meetings and Events
Estela Salazar VindasEstela Salazar Vindas
Coordinador, People & Culture - LATAM at BCD Meetings & EventsCoordinador, People & Culture - LATAM at BCD Meetings & Events