Stephanie Moreau
Lincoln,RI
Summary
Accommodating Customer Support Specialist with documented history of exceeding customer and patron expectations. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions. Expert at finding win-win solutions.
Overview
19
19
years of professional experience
Work History
Customer Care Representative
JSC Management
North Smithfield, RI
03.2005 - Current
- Provided accurate, valid, and complete information to customers.
- Resolved customer complaints promptly and professionally.
- Delivered food orders promptly and accurately to guests tables.
- Maintained cleanliness standards for all service areas including dining room, kitchen and storage areas.
- Adhered to safety procedures when handling sharp objects or hazardous materials.
- Responded promptly to customer inquiries regarding menu items or special requests.
- Performed opening and closing duties such as setting up workstations with necessary supplies.
- Utilized point-of-sale systems for taking orders from customers.
- Followed food safety regulations pertaining to sanitation, food handling and storage.
- Performed variety of duties related to food service.
- Maintained order and cleanliness of work areas to conform with health codes.
- Maintained professional demeanor during interactions with customers and co-workers.
- Followed staff performance and service standards to deliver consistent and positive customer experiences.
- Acquired new skills to support team and further accommodate customer needs.
Coffee Barista
Dunkin Donuts- DH Restaurant Group
Milford, MA
01.2006 - 05.2009
- Greeted customers, took orders, and answered questions about menu items.
- Prepared hot and cold coffee drinks according to customer specifications.
- Maintained cleanliness of work area, including counters and equipment.
Education
Some College (No Degree) - Child Development
Community College of Rhode Island
Warwick, RISkills
- Order Management
- POS operation
- Safe Food Handling
- Customer Service
- Upselling and Cross Selling
- Comfortable standing for long time periods
- Excellent multi-tasker
- Reliable and punctual
Timeline
Coffee Barista
Dunkin Donuts- DH Restaurant Group
01.2006 - 05.2009
Customer Care Representative
JSC Management
03.2005 - Current
Some College (No Degree) - Child Development
Community College of Rhode Island