Summary
Overview
Work History
Education
Skills
Timeline
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Stephanie Moss

Knoxville,TN

Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. With previous experience in logistics, engineering, and customer service, I am well prepared to take on any relative task.

Overview

7
7
years of professional experience

Work History

Server/Bartender

Fieldhouse Social
Knoxville, TN
09.2018 - Current
  • Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
  • Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
  • Displayed enthusiasm and knowledge about restaurant's menu and products.
  • Trained new employees to perform duties up to company standards.

Logistics Coordinator's Assistant

Fraley & Schilling
Knoxville, TN
07.2022 - 11.2022
  • Relayed information between drivers and recipients regarding ETA and potential delays.
  • Prioritized work based on business demands and freight delivery times.
  • Logged, processed and followed up on merchandise authorization shipments in databases.
  • Assisted two sets of freight brokerage teams to better assist them in their paperwork/check calls so that the team as a whole could procure a greater profit margin.

Server/Bartender

Mellow Mushroom Pizza Bakers
Knoxville, TN
03.2017 - 10.2021
  • Provided exceptional service to high volume of daily customers.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
  • Promoted desserts, appetizers and specialty drinks to optimize sales.
  • Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.

Education

High School Diploma -

Halls High School
Knoxville
05.2013

Associate of Science - Civil Engineering

Pellissippi State Community College
Knoxville, TN

Skills

  • Ten plus years of customer service interaction
  • Extensive experience with Word, Excel, Powerpoint, etc
  • Understanding of how to utilize equations and formulas in Excel
  • Experience with MatLab and basic engineering fundamentals
  • Ability to adapt and flourish in new environments
  • Driven to learn and conquer any obstacle
  • Team Player
  • Reliable

Timeline

Logistics Coordinator's Assistant

Fraley & Schilling
07.2022 - 11.2022

Server/Bartender

Fieldhouse Social
09.2018 - Current

Server/Bartender

Mellow Mushroom Pizza Bakers
03.2017 - 10.2021

High School Diploma -

Halls High School

Associate of Science - Civil Engineering

Pellissippi State Community College

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Stephanie Moss