Work Preference
Summary
Overview
Work History
Education
Skills
Timeline
Generic
Open To Work

Stephanie Mullins

Allen Park,MI

Work Preference

Job Search Status

Open to work
Desired start date: Immediately

Desired Job Title

Area Sales ManagerCustomer Service RepresentativeManagerRecruiter

Work Type

Full TimePart TimeContract Work

Location Preference

HybridRemote
Location: Allen Park, MI, USDetroit, MI
Open to relocation: No

Salary Range

$40000/yr - $200000/yr

Important To Me

Career advancementWork-life balanceCompany CulturePersonal development programsHealthcare benefitsWork from home optionPaid time offPaid sick leaveStock Options / Equity / Profit Sharing401k match

Summary

Results-oriented recruiter and manager with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance performance while providing exceptional service.

Overview

14
14
years of professional experience

Work History

Area Sales Manager

LG Appliances
02.2023 - 12.2024
  • Covered Detroit East area for Lowes, Best Buy, and Home Depot.
  • Participated in training sessions to refine sales techniques and product presentations for improved performance.
  • Trained employees on comprehensive product knowledge to effectively address customer inquiries and enhance sales strategies.
  • Ensured merchandising was executed properly.
  • Collaborated with cross-functional teams to streamline promotional initiatives and improve customer engagement.
  • Assisted in analyzing sales data to identify trends and inform strategic decision-making processes.

Recruiting Lead

T-Mobile
03.2011 - 11.2023
  • Developed new recruiting process to better meet the needs of specific store demographics.
  • Coordinated recruitment, ensuring timely candidate sourcing and screening.
  • Assisted in developing job descriptions and posting on various platforms.
  • Conducted initial interviews to assess candidate qualifications and fit.
  • Supported onboarding procedures, facilitating a smooth transition for new hires.
  • Mentored new recruiters, fostering skill development and promoting best practices in candidate sourcing and engagement.

Top 100 Store Manager

T-Mobile
03.2011 - 10.2023
  • Trained and onboarded all new employees in district.
  • Multi unit management experience.
  • Customer service expert handling escalated customer and employee concerns.
  • Led daily operations, ensuring optimal store performance and customer satisfaction.
  • Developed and implemented training programs to enhance team skills and productivity.
  • Analyzed sales data to identify trends, driving strategic inventory management decisions.
  • Fostered a positive work environment, promoting teamwork and employee engagement initiatives.

Education

No Degree - Communications

Eastern Michigan University
Ypsilanti, MI

High School Diploma -

Woodhaven High School
Woodhaven, MI
06-1996

Skills

Fluent with Microsoft, Salesforce, Kronos, Workforce, UKG, and CRM

Change management

KPI tracking

Sales training

Schedule coordination

Territory and account management

Customer service

Problem resolution

Customer relations

Complaint handling

Complaint resolution

Timeline

Area Sales Manager

LG Appliances
02.2023 - 12.2024

Recruiting Lead

T-Mobile
03.2011 - 11.2023

Top 100 Store Manager

T-Mobile
03.2011 - 10.2023

No Degree - Communications

Eastern Michigan University

High School Diploma -

Woodhaven High School

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Stephanie Mullins