Stephanie Murray
Jacksonville,NC
Summary
Dedicated pharmacy technician with expertise in medication dispensing, insurance billing, and workflow optimization. Committed to enhancing patient satisfaction and ensuring compliance with HIPAA regulations.
Detail-oriented pharmacy technician skilled in problem-solving, team collaboration, and patient care. Proven ability to optimize workflows and improve patient experiences through efficient prescription processing and comprehensive medication management.
Experienced patient access representative focusing on insurance verification and customer service. Known for reducing patient wait times and enhancing departmental efficiency through strong communication and problem-solving skills.
Overview
4
4
years of professional experience
Work History
Pharmacy Technician
Walgreens
Jacksonville, NC
02.2024 - Current
- Managed prescription processing and medication dispensing with high accuracy.
- Assisted pharmacists in patient consultations and medication management strategies.
- Trained and mentored junior technicians on pharmacy workflows and safety protocols.
- Implemented inventory control measures to optimize stock levels and reduce waste.
- Ensured compliance with state regulations and company policies during daily operations.
- Collaborated with healthcare providers to enhance patient care through effective communication.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
Patient Access Representative
Onslow County Memorial Hospital
Jacksonville, NC
12.2021 - Current
- Facilitated patient registration processes to ensure accurate data collection and compliance with hospital protocols.
- Collaborated with clinical staff to streamline patient flow, enhancing overall departmental efficiency.
- Managed insurance verification processes, ensuring timely authorization and reducing delays in patient treatment.
- Provided exceptional customer service by addressing patient inquiries and resolving issues promptly and professionally.
- Maintained up-to-date knowledge of healthcare regulations and policies to ensure adherence during patient interactions.
- Trained new team members on operational procedures, promoting consistency in patient access practices across the department.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Worked with Meditch system Paycom Kronos
- Admits,Discharges, Intake ,Laborcheck
- Boosted team morale and productivity by sharing knowledge and best practices in patient access processes.
- Increased efficiency in billing process by accurately capturing chargeable services during patient registration.
- Verified patient insurance eligibility and entered patient information into system.
- Provided excellent customer service to patients and medical staff.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
Education
Applied Behavior Analysis
Suffolk County Community College
Selden, NY06-2010
Skills
- Problem-solving skills
- Team collaboration
- Confidentiality and HIPAA
- Workflow optimization
- Insurance billing
- Medication dispensing
- Prescription filling
- Answering customer questions
- Patient confidentiality
- Insurance verification
- Drug inventory control
- Labeling accuracy
- Drug safety
- Pharmaceutical calculations
Timeline
Pharmacy Technician
Walgreens
02.2024 - Current
Patient Access Representative
Onslow County Memorial Hospital
12.2021 - Current
Applied Behavior Analysis
Suffolk County Community College