Stephanie Nace
Rochester,NY
Summary
Results driven dispatcher with over 7 years of experience coordinating and optimizing logistical operations. Known for exceptional attention to detail and outstanding time management skills. Proficient in utilizing various computer programs including Teams, Outlook, Word, and Excel to streamline processes and enhance efficiency. Adept at prioritizing tasks and communicating effectively to ensure seamless workflow and customer satisfaction.
Overview
19
19
years of professional experience
1
1
Certification
Work History
DISPATCHER
Isaac Heating & Air Conditioning
01.2021 - Current
- Proficiently used computer systems for data entry, tracking, and managing of driver information
- Assigning service calls to technicians in an efficient route
- Assist technicians with booking follow up service calls when necessary
- Calling customers to update on tech arrival and rescheduling appointments when necessary
- Calling customers with reminders of upcoming services due and scheduling said services
- Processing and collecting payments as needed for technicians.
DISPATCHER
Clearbrook, Inc.
01.2020 - 01.2021
- Assisting and tracking drivers, ensuring that they arrive to stops on time while adhering to DOT regulations
- Posting completed jobs in Microsoft Excel to customers' accounts so invoices can be sent out
- Assisting customers over the phones and dispatching drivers as necessary
- Scheduling and route planning for all drivers, ensuring that the proper paperwork is needed for drivers to complete their stops
- Billing customers for services rendered.
DISPATCHER
KBG Logistics
12.2018 - 01.2020
- Tracking and maintaining drivers via various GPS programs, ensuring that they arrive to pickups and deliveries on time
- Updating customers and brokers on drivers' ETA's and shipment status
- Assisting drivers with finding an alternate route when delayed due to road construction, accidents, or inclement weather
- Dispatching roadside assistance whenever a driver has a breakdown
- Keeping track of driver time in compliance with DOT regulations.
DISPATCHER
Call A Head
08.2017 - 12.2018
- Tracking and maintaining drivers, ensuring that they complete their routes in a timely manner
- Resolving customer complaints in a time effective manner
- Processing driver paperwork and routes upon return to base
- Creating, and assigning routes to drivers with the assistance of GPS for the most time effective routes.
MEDICAL ASSISTANT
Innovative Healthcare Physicians
08.2008 - 04.2012
- Scheduling patient appointments, insurance verifications and authorizations
- Assisting doctors with exams, and minor surgical procedures
- Inventory and ordering of labs and medical supplies
- Scheduling and booking OR times as needed.
RESTAURANT OWNER
The Chicken Hawk
01.2005 - 09.2007
- Successfully managed daily operations of a restaurant including staff scheduling, customer service, and inventory management
- Provided excellent customer service by responding promptly to guests' needs
- Worked with staff to keep restaurant establishment up to food and health safety standards
- Oversaw day-to-day operations of restaurant to maintain profitability.
Education
COMPLETED COURSEWORK TOWARDS MEDICAL ASSISTANT CERTIFICATE -
NEW YORK SCHOOL FOR MEDICAL AND DENTAL ASSISTANTS
Long Island City, NY05.2007
Some College (No Degree) -
QUEENS COLLEGE
Flushing, NYGED -
Francis Lewis High School
Fresh Meadows06.1999
Skills
- Customer Relations
- Data Entry
- Technical Aptitude
- Computer Proficiency
- Customer Service
- Organizational Skills
- Attention to Detail
- Analytical Skills
- Problem Solving
- Critical Thinking
- Typing Speed 45 WPM
Technical Applications
- Quickbooks, Excel, Microsoft Word, Microsoft Office, Servman, Service Titan, Prophecy, Omnitracs, Workwave, TAC
Certification
Medical Assistant Certificate
Languages
English
Spanish
Chinese (Mandarin)
References
References available upon request
Timeline
DISPATCHER
Isaac Heating & Air Conditioning
01.2021 - Current
DISPATCHER
Clearbrook, Inc.
01.2020 - 01.2021
DISPATCHER
KBG Logistics
12.2018 - 01.2020
DISPATCHER
Call A Head
08.2017 - 12.2018
MEDICAL ASSISTANT
Innovative Healthcare Physicians
08.2008 - 04.2012
RESTAURANT OWNER
The Chicken Hawk
01.2005 - 09.2007
COMPLETED COURSEWORK TOWARDS MEDICAL ASSISTANT CERTIFICATE -
NEW YORK SCHOOL FOR MEDICAL AND DENTAL ASSISTANTS
Some College (No Degree) -
QUEENS COLLEGE
GED -
Francis Lewis High School
Medical Assistant Certificate
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