Stephanie Nagy
St. Petersburg,FL
Summary
Dynamic and Dedicated Project Manager with a unique blend of skills in Notion Productivity Web and Neuro-linguistic Programming (NLP). Brings 5 years of valuable expertise to forward company objectives.
Willingness to take on added responsibilities to meet team goals. Actively seeking a full-time position that offers professional challenges utilizing interpersonal skills, excellent project management and problem-solving skills.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Project Manager / Operations
Bay Area Auto Glass
06.2021 - 09.2023
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Coordinated with cross-functional teams to resolve project issues and mitigate risks.
- Fostered team cohesion, personnel rapport, and motivation to achieve performance and quality targets successfully.
- Proficient in customizing Notion Databases, Workflows and Dashboards
Sales Performance Coach
LMI Solutions
03.2022 - 10.2022
- Leveraged expertise in Neuro-linguistic Programming and Sales Performance to coach Sales Team at Midas Auto Store, effectively boosting their phone call conversion rates.
- Conducted daily coaching sessions, via zoom and in-person.
- Enhanced team performance by developing and implementing effective coaching strategies.
- Documented, analyzed and evaluated team performance metrics to identify areas of improvement.
Customer Service / Customer Relations
Bay Area Auto Glass
06.2021 - 12.2021
- Managed over 30 customer calls per day.
- Updated account information to maintain customer records.
- Investigated and resolved accounting, service and delivery concerns.
- Implemented and developed customer service training processes.
- Maintained high levels of customer retention with proactive relationship-building strategies.
- Familiar with managing operations and resolving diverse client issues.
- Equipped to handle quotes, contracts and sales follow up.
- Assisted in training team to overcome objections with successful product explanations and persuasive communication skills.
- Provided continued customer support after closing sales.
Education
Bachelor of Arts - Psychology
University of Rhode Island
Kingston, RI06.2018
Skills
- Strategic Planning
- Schedule Management
- Work Flow Organizer
- Project Scope Analysis
- Team Building
- Influencing Skills
- Delegation Skills
- Task Prioritization
- CRM Management
- Pipeline Management
- Document Review
Certification
Master Practitioner of NLP, Neuro-linguistic Programming
Timeline
Sales Performance Coach
LMI Solutions
03.2022 - 10.2022
Project Manager / Operations
Bay Area Auto Glass
06.2021 - 09.2023
Customer Service / Customer Relations
Bay Area Auto Glass
06.2021 - 12.2021
Bachelor of Arts - Psychology
University of Rhode Island
Master Practitioner of NLP, Neuro-linguistic Programming
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