Stephanie Nelson
Live Oak Animal Clinic
Ocala
10
years of professional experience
Adaptable and detail-oriented administrative professional with 10 years of experience as a receptionist, seeking to transition into a new career path where strong organizational skills, client service expertise, and multitasking abilities can drive team success. Proven track record of managing high-volume communications, coordinating schedules, and supporting daily operations with professionalism and discretion. Quick learner with a commitment to delivering exceptional results in fast-paced environments.
Work History
Receptionist
5 Years 5 Months- Managed front desk operations, ensuring smooth patient check-in and appointment scheduling.
- Facilitated communication between clients and veterinary staff, enhancing overall service delivery.
- Maintained accurate patient records using clinic management software, improving data accessibility.
- Assisted in coordinating daily clinic activities, optimizing workflow efficiency for staff.
- Resolved client inquiries and concerns promptly, boosting customer satisfaction and loyalty.
- Collaborated with veterinary technicians to streamline patient intake processes, reducing wait times significantly.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors a positive first impression.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Handled cash transactions and maintained sales and payments records accurately.
- Communicated with pet owners to gather detailed information for veterinary care and services.
Receptionist
5 Years- Coordinated front office duties, including customer service, patient scheduling and billing.
- Fielded phone calls from pet owners, answered questions and took messages for veterinarians.
- Filled medications according to prescribed instructions for patient care.
- Processed new patients and updated client records with key information using paper charts as well as Complete Clinic Software.
- Located, checked in and pulled medical records for patient appointments and incomplete charts.
- Fielded phone calls from pet owners, addressed inquiries, and relayed messages to veterinarians.
- Maintained office supplies inventory by checking stock and ordering new supplies as needed.
- Answered owners' animal health questions and educated on healthy animal care practices.
- Coordinated front office operations, ensuring efficient customer service, patient scheduling, and billing processes.
- Organized paperwork such as charts and reports for office and patient needs.
- Filled medication according to prescriptions.
- Confirmed appointments with clients to ensure accurate scheduling.
Education
High School Diploma
Certified Nursing Assistant
Skills
Appointment Scheduling
Customer interaction
Telephone etiquette
Medical record management
Strong work ethic
Responsible
Compassionate
Timeline
Receptionist
Live Oak Animal Clinic
02.2021 - 07.2026Read More
Receptionist
Animal Clinic Of Lady Lake
02.2016 - 02.2021Read More
CTAE
High School Diploma
Read More
CTAE
Certified Nursing Assistant
Read More