Stephanie Muela
El Paso
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Kuehne + Nagel
El Paso
08.2025 - Current
- Managed customer inquiries through various communication channels effectively.
- Processed orders accurately using company-specific software systems.
- Resolved customer complaints to enhance satisfaction and loyalty.
- Documented customer interactions in accordance with company policies.
- Trained new team members on customer service procedures and tools.
- Maintained detailed knowledge of services offered by the organization.
Machine Operator
South Georgia Pecan
San Elizario
11.2023 - 07.2024
- Operated machinery for pecan processing and packaging.
- Monitored equipment performance and reported issues to supervisors.
- Maintained cleanliness of work area to ensure safety standards.
- Assisted in loading and unloading raw materials for production.
- Conducted routine inspections on machinery to prevent malfunctions.
- Collaborated with team members to meet daily production goals.
- Documented production activities for quality control compliance.
- Observe machine operations to detect any problems or defects in the finished product.
- Prepared machine for production processes by equipping with required tools and parts.
- Inspect finished workpieces to ensure conformance with specifications.
Cashier
Burlington
El Paso
02.2021 - 05.2022
- Processed customer transactions quickly and accurately at the point of sale.
- Assisted customers with product inquiries and provided excellent service.
- Maintained cleanliness and organization of checkout areas throughout shifts.
- Handled cash, credit, and gift card payments following store procedures.
Skills
- Order processing
- Customer interaction
- Complaint resolution
- Documentation management
Languages
English
Professional
Spanish
Professional
Timeline
Customer Service Representative
Kuehne + Nagel
08.2025 - Current
Machine Operator
South Georgia Pecan
11.2023 - 07.2024
Cashier
Burlington
02.2021 - 05.2022