STEPHANIE NIELSON
Saucier,Mississippi
Summary
Dynamic Sales Associate with a proven track record at Jacks Plant and Patio, excelling in customer service and relationship building. Demonstrated expertise in cash handling and inventory management, enhancing store operations and customer satisfaction. Recognized for creating engaging displays and fostering team collaboration to drive sales and promote merchandise effectively.
Overview
9
9
years of professional experience
Work History
Sales Associate
Jacks Plant and Patio
Wiggins
10.2023 - 01.2026
- Assisted customers with product selection and provided detailed information on plant care.
- Maintained inventory accuracy through regular stock checks and organization of displays.
- Collaborated with team members to create attractive merchandising setups in-store.
- Responded to customer inquiries, ensuring high levels of satisfaction and service quality.
- Processed sales transactions efficiently using point-of-sale systems and managed cash handling.
- Supported promotional events by setting up displays and engaging with customers effectively.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
Document Specialist
Memorial Hospital
Gulfport, MS
05.2017 - 08.2023
- Organized and maintained document control systems for efficient retrieval and storage.
- Assisted in drafting, formatting, and proofreading internal and external communications.
- Collaborated with cross-functional teams to streamline document workflows.
- Managed electronic filing systems to ensure compliance with regulatory standards.
- Developed training materials for new staff on documentation procedures.
- Led initiatives to improve data entry processes, reducing errors significantly.
- Mentored junior staff in best practices for document management and organization.
- Performed regular audits of document repositories, ensuring the accuracy and integrity of all stored information.
- Managed high volumes of documents efficiently, prioritizing tasks according to deadlines and project requirements.
- Safeguarded sensitive information by adhering to strict security protocols when handling confidential documents.
- Prepared digital files, physical documents and work requests in compliance with company guidelines.
- Managed file archival and information retrievals.
- Demonstrated adaptability in meeting evolving business needs, quickly mastering new software tools and platforms as needed.
- Facilitated seamless communication between departments by acting as a liaison for document-related inquiries and requests.
- Manipulated and converted documents to meet needs of individual personnel or projects.
- Enhanced document organization by implementing a comprehensive filing system for easy access and retrieval.
- Transmitted documents, organized revisions and tracked changes.
- Maintained up-to-date knowledge of software applications, ensuring optimal performance when creating or editing documents.
- Improved overall document quality by providing constructive feedback to colleagues during review sessions.
- Delivered exceptional customer service by addressing inquiries and resolving issues related to document management in a timely manner.
Education
Associate of Science - Nursing Administration
ECPI University
Virginia Beach, VA10.1996
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Listening skills
- Multi-tasking strength
- Excellent people skills
- Reliable and punctual
- Exceptional customer service
- Relationship building
- Outgoing personality
- Cash handling
- Money handling
- Flexible schedule
- Verbal/written communication
- Cash register operation
- Customer needs assessment
- Sales expertise
Accomplishments
Angel Wings from Memorial Hospital 2017
Timeline
Sales Associate
Jacks Plant and Patio
10.2023 - 01.2026
Document Specialist
Memorial Hospital
05.2017 - 08.2023
Associate of Science - Nursing Administration
ECPI University