Stephanie Nixon
Kahoka,MO
Summary
Organized, motivated individual who brings interpersonal and time management skills to the workplace. My work at State Farm in policy interpretation, streamlining claims analysis, and positive communication has prepared me for the next professional challenge. My collaborative approach and problem-solving skills led to positive interpersonal relationships with customers and coworkers. Leveraging a blend of technical expertise and leadership, I consistently deliver results that meet or exceed employer expectations.
Overview
11
11
years of professional experience
Work History
Property and Casualty Claim Specialist
State Farm
02.2023 - Current
- Determined liability according to applicable laws and coverage provisions.
- Served as subject matter expert for non-standard coverage questions, property damage, and collision.
- Checked documentation for appropriate coding, catching errors and making revisions.
- Transcribed data to worksheets and entered data into computer to prepare documents and adjust accounts.
- Provided customer service throughout the entire claims process.
Equipment Specialist
Conti-Tech
Mount Pleasant, IA
06.2017 - 02.2023
- Trained personnel on proper usage, maintenance and safety procedures related to specific pieces of machinery.
- Analyzed data collected from testing procedures to determine necessary corrective action.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Worked effectively in team environments to make the workplace more productive.
- Operated large pieces of equipment in multiple areas of the facility.
Equipment Operator
St. Louis Gear Company
Keokuk, IA
11.2016 - 06.2017
- Configured machines to initiate production cycles.
- Inspected products and machines to maintain quality and efficiency.
- Followed established procedures to detect major customer and system issues.
- Utilized established procedures for recognizing critical problems in systems and customer interactions, ensuring timely escalation.
Assistant Manager
Denny's Restaurants
Wayland, MO
06.2014 - 07.2015
- Created reports on sales trends, inventory levels, and financial data.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Recruited and trained new employees to meet job requirements.
- Assigned work and monitored performance of personnel.
Education
Bachelor of Science - Business Management
Grand Canyon University
Phoenix, AZ06-2019
Associate of Science - General Studies
William Woods University
Fulton, MO06-2014
Skills
- Financial acumen
- Policy interpretation
- Legal compliance
- Claims investigation
- Claims analysis
- Multitasking
- Collaborating
- Problem solving
Timeline
Property and Casualty Claim Specialist
State Farm
02.2023 - Current
Equipment Specialist
Conti-Tech
06.2017 - 02.2023
Equipment Operator
St. Louis Gear Company
11.2016 - 06.2017
Assistant Manager
Denny's Restaurants
06.2014 - 07.2015
Bachelor of Science - Business Management
Grand Canyon University
Associate of Science - General Studies
William Woods University
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