Stephanie Northern
Naples
Summary
Developed leadership and strategic planning skills in fast-paced, customer-focused environment. Excel at managing teams, optimizing processes, and driving performance improvements. Seeking to transition into new field, leveraging background in team leadership and operational management.
Overview
32
32
years of professional experience
Work History
Assistant General Manager
Tommy’s Express Car Wash
11.2024 - Current
- Handled cash accurately and prepared deposits.
- Motivated, trained, and disciplined employees to maximize performance.
- Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
Maintenance and Cleaning Team Lead
Buc-ee's
01.2024 - 11.2024
- The maintenance department is responsible for the safe and clean operations of the facility
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
General Manager
Mister Car Wash
02.2021 - 12.2023
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
Fullfillment Associate
Amazon
02.2020 - 01.2021
- Assisted in the training of new fulfillment associates, sharing best practices and offering support as needed.
- Demonstrated adaptability by cross-training in multiple job functions within the fulfillment center.
- Enhanced customer satisfaction by accurately fulfilling orders within tight deadlines.
- Contributed to a safe work environment by adhering to safety protocols and promptly addressing potential hazards.
Lead Security Guard
GenCanna Global, Inc
04.2019 - 12.2019
- Facilitated incident debriefs following major events or situations, identifying areas for improvement or lessons learned for future preparedness efforts.
- Demonstrated adaptability by adjusting quickly to new policies, procedures, and technologies introduced to enhance overall security effectiveness.
- Mentored junior security guards providing guidance on best practices as well as professional development support.
- Assisted management in developing robust security policies tailored to the organization''s needs and industry best practices.
Armed Guard
Brinks
08.2017 - 04.2019
- Ensured the safe transportation of high-value goods by utilizing advanced driving techniques in various road conditions.
- Assisted customers with inquiries or concerns regarding their cash deliveries, providing exceptional customer service.
- Provided a strong visible deterrent against potential thefts by maintaining an alert and professional demeanor while on duty.
- Consistently met deadlines for pick-ups and drop-offs, showcasing excellent time management skills throughout daily operations.
Warehouse Supervisor
SourceHov
01.2013 - 07.2017
- Supervised shipping and receiving, distribution and workplace safety.
- Used warehouse management software to reconcile daily inventory.
- Managed a team of warehouse workers for optimal scheduling, task delegation, and overall productivity.
- Oversaw daily operations and shipping and handling processes.
- Handled employee concerns promptly and effectively while maintaining open lines of communication amongst team members.
- Monitored employee performance and offered mentoring and leadership to improve any deficiencies.
Store Manager
GNC
07.2008 - 01.2013
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
Store Manager
Hardy Oil Co
07.1992 - 07.2008
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
Education
High School Diploma -
Rockcastle County High School
Mount Vernon, KY05.1990
Skills
- Staff development
- Operations management
- Team leadership expertise
- Training and development background
- Budget control
- Process improvements
- Workflow coordination
- Business operations
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Assistant General Manager
Tommy’s Express Car Wash
11.2024 - Current
Maintenance and Cleaning Team Lead
Buc-ee's
01.2024 - 11.2024
General Manager
Mister Car Wash
02.2021 - 12.2023
Fullfillment Associate
Amazon
02.2020 - 01.2021
Lead Security Guard
GenCanna Global, Inc
04.2019 - 12.2019
Armed Guard
Brinks
08.2017 - 04.2019
Warehouse Supervisor
SourceHov
01.2013 - 07.2017
Store Manager
GNC
07.2008 - 01.2013
Store Manager
Hardy Oil Co
07.1992 - 07.2008
High School Diploma -
Rockcastle County High School
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