Summary
Overview
Work History
Skills
Timeline
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Stephanie Oberhausen

Cantonment,FL

Summary

Highly motivated self-starter with an eye for detail. Able to solve problems and make decisive and timely decisions. Excellent organization skills.

Works well in both a team and independent setting. Strong sense of ethics.

Experienced leader with demonstrated strategic planning, problem-solving and team-building abilities. Successful at bringing in and training staff to handle customer needs. Motivational, diplomatic and respectful of others. Proficient Store Manager dedicated to hiring top-notch sales associates and maintaining smooth, efficient and highly successful store operations. Organized and effective at encouraging staff cooperation and productivity to meet and exceed objectives. Born leader and analytical problem-solver with proven team building and management success.

Overview

25
25
years of professional experience

Work History

Store Manager

Express LLC
06.2023 - Current
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
  • Maximized sales by creating innovative visual merchandising displays and store layouts.
  • Developed a successful employee retention plan, reducing staff turnover rates significantly.
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Coached on loyalty program that boosted repeat business and increased overall sales revenue.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
  • Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
  • Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
  • Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
  • Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
  • Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
  • Developed strategies for attracting new customers by analyzing demographic data and conducting targeted marketing initiatives.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Completed point of sale opening and closing procedures.
  • Rotated merchandise and displays to feature new products and promotions.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Interacted well with customers to build connections and nurture relationships.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.

Realtor/Owner

Oberhausen Realty
03.2002 - Current
  • Established strong client base that supports recurring revenue.
  • Assist clients in search for new home.
  • Negotiate sales price, and follow through to closing.
  • Maintain and manage office.
  • Support and mentor agents.
  • Maintain good relationship with lenders, appraisers, home inspectors and escrow companies.
  • Prepare necessary paperwork such as closing statements, deeds, contracts, purchase agreements and leases.
  • Create lists of real estate properties with details regarding location, square footage and features.
  • Promote sale of properties through open houses, engagement in multiple listing services and advertisements.
  • Establish network of mortgage lenders, contractors and legal attorneys to whom can refer clients.
  • Inspect condition of premises and organize for necessary maintenance or inform property owners of maintenance needs.
  • Evaluate clients’ financial abilities and research properties within their buying power.

Assistant Store Manager HIGH VOLUME

Bath And Body Works, Limited Brands
08.2020 - 11.2022
  • Accountable to delivering sales plan through effective management / delegation of store and operational tasks and execute tasks as assigned and leadership tasks as delegated by store manager
  • Building High Performing Teams. 43 Core staff and total of 81 associates with holiday seasonal hiring.
  • Coach, develop and maximize success of all associates
  • Set and reinforce clear and aligned selling expectations, performance, results and accountability with all associates
  • Built team that works well together based on needs of store
  • Ensure on-boarding and continued training of associate team
  • Effectively and fairly manage performance as delegated by store manager
  • Lead and model selling and customer experience standards
  • Lead selling efforts to meet selling goals during scheduled shifts
  • Ensure team communication; reinforcing that associates at every level are focused and accountable to selling
  • Build highly satisfied and loyal customer base through engagement, conversion and capturing customer phone and e-mail
  • Direct workforce management activities
  • Set direction and goals for day
  • Assist in meeting payroll targets by ensuring appropriate sales floor coverage
  • Ensure associates receive scheduled breaks and meal periods
  • Telling Brand Story
  • Make good, fact-based shopkeeper decisions that keep store full and abundant
  • Lead floor-set execution and sustain direction to optimize business and bring product story to life
  • Build store environment that is sharply focused on consistently delivering exceptional in-store shopping experiences
  • Lead consistent focus on delivering emotionally engaging customer experiences
  • Ensure implementation of company selling strategies
  • Lead, delegate and execute store standards and maintain safe, inviting store appearance
  • Direct inventory management activities
  • Manage controllable expenses
  • Perform opening and closing routines including execution of bank deposits, receipt of shipment, and interpret / disseminate company directive
  • Act as manager on duty, when scheduled, to address customer service, vendor or maintenance issues
  • Partner with members of sales leadership team to support action plans that optimize results and ensure effective execution of operational activities
  • Maintain policies and procedures
  • Incorporate Loss Prevention and safety messages into daily operations
  • Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
  • Increased employee retention, training staff in effective customer service techniques and product knowledge.
  • Delivered consistent sales growth by identifying opportunities for promotions and cross-selling products to customers.
  • Improved store operations by establishing clear communication channels between team members and implementing efficient scheduling practices.

Store Manager

Rue 21
10.2020 - 12.2020
  • Achieved store goals by driving sales through visual merchandising, market events, and customer experience. Increased fragrance sales from 2.8% to 6%.
  • Executed markdowns, shipping, receiving, and cash control with accuracy.
  • Controlled and minimized shrink.
  • Maintained payroll within budgetary guidance.
  • Possessed business acumen by demonstrating financial and operational understanding of organization.
  • Provided associates tools necessary to ensure customer satisfaction.
  • Delivers positive resolutions to challenges and complaints from customers.
  • Trained and developed Assistant Store Managers and all store associates.
  • Managed and executed successful staffing strategies.
  • Networked to build pipeline of potential new associates.
  • Recruited and retained qualified associates to ensure staffing needs were consistently met.
  • Held managers and associates accountable through conversation and documentation.
  • Provided staff with growth opportunities through consistent coaching.

Store Manage and Assistant Manager

Pier 1 Imports
01.2018 - 09.2020
  • Provide leadership, management, and supervision in all aspects of store.
  • Fostered healthy team environments to promote collaboration and boost productivity.
  • Hired, trained, evaluated performance for 16 associates.
  • Create schedule and assign schedule to associates.
  • Evaluate associates productivity and performance.
  • Maintained store records.
  • Ensured safety of Pier 1 Imports associates, customers and property.
  • Provided training and direction to associates.
  • Strengthened work flow productivity by hiring, managing and developing top talent.
  • Visual merchandising to develop strategies to drive profitability.
  • Oversaw merchandising and displays, signage,
  • Oversaw annual store budget while working closely with corporate and financial departments on reporting and payroll.
  • Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
  • Collaborated with staff to maximize customer
  • Built loyal customer base by delivering excellent service and stocking in-demand products.
  • Assessed, optimized and elevated operations to target current and expected demands.
  • Met budget targets by controlling expenses and eliminating wasteful behaviors.

Senior Executive Assistant

Network Telephone
01.1999 - 01.2003
  • Assisted and worked directly for CEO, CTO, & COO for a 500(+) person company.
  • Prepared meeting agendas and briefing papers for members of board, directors and executive team.
  • Managed complex calendar scheduling with focus on proper allocation of executive availability.
  • Created expense reports, budgets and filing systems for management team.
  • Distributed company-wide announcements, booked conference rooms and coordinated catering for annual staff development forum.
  • Transcribed minutes of meetings and executed meetings and events for company to support sales, business development and senior management teams.
  • Researched, proposed and implemented vendor agreements to decrease costs and improve services.
  • Provided administrative support to senior leadership and members of executive board while maintaining confidentiality.
  • Assisted with team building initiatives and overall support for maintenance of organizational culture and employee morale.
  • Organized and set-up Executive board meetings, created power point presentations.
  • Established travel arrangements for Senior executives and their staff.
  • Worked closely with Human Resources, Payroll, Accounting, and Sales
  • Trained and supported other assistants at senior level.

Skills

  • Managing
  • Customer service
  • Sales
  • Problem-solving
  • Contract negotiation expertise
  • Accounting
  • Contract presentations
  • Record keeping
  • Reporting
  • Selling
  • Marketing
  • Maximizing profitability
  • Relationship building and management
  • Team leadership and coaching
  • Order management

Timeline

Store Manager

Express LLC
06.2023 - Current

Store Manager

Rue 21
10.2020 - 12.2020

Assistant Store Manager HIGH VOLUME

Bath And Body Works, Limited Brands
08.2020 - 11.2022

Store Manage and Assistant Manager

Pier 1 Imports
01.2018 - 09.2020

Realtor/Owner

Oberhausen Realty
03.2002 - Current

Senior Executive Assistant

Network Telephone
01.1999 - 01.2003

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Stephanie Oberhausen