Stephanie Orbe, LPN
Pennsauken
Summary
Dedicated and compassionate healthcare professional with over 7 years of patient-facing experience, committed to delivering exceptional care tailored to individual needs. Expertise in addressing patient concerns with empathy and meticulous attention to detail, ensuring a supportive environment for all. Focused on maximizing patient satisfaction, safety, and wellness while fostering trust and rapport with diverse populations. Proven ability to adapt to various clinical settings, enhancing the overall patient experience through effective communication and personalized care strategies.
Overview
7
7
years of professional experience
Work History
Medical Practice Assistant
Cooper University Hospital- Psychiatry
04.2023 - Current
- Coordinated patient care, intake, screenings, referrals, diagnostic testing, and medication reconciliation in a behavioral health setting.
- Verified and maintained accurate patient medical records, histories, allergies, hospitalizations, and provider documentation while ensuring HIPAA compliance.
- Managed appointment scheduling, patient communication, and provider support to enhance patient satisfaction and continuity of care.
- Assisted with crisis intervention, de-escalation, patient concerns, and resolution of service-related issues.
- Developed, validated, and streamlined clinical workflows to improve operational efficiency, patient care delivery, and regulatory compliance.
- Created onboarding resources and trained, mentored, and precepted clinical and front-desk staff on clinic protocols and best practices.
- Coordinated staffing assignments, delegated responsibilities, and provided operational support across multiple clinic sites.
- Assisted with the launch and implementation of new behavioral health programs, including NIMBUS and pediatric behavioral health services.
- Collaborated with providers, pharmacies, and interdisciplinary teams to resolve medication access issues and support treatment continuity.
- Maintained regulatory and safety documentation, including EOC/AED logs, equipment oversight, and adherence to organizational policies.
- Provided leadership support through staff development, workflow optimization, conflict resolution, and continuous quality improvement initiatives.
- Floated between locations as needed to ensure uninterrupted patient care and clinic operations
Medical Assistant
Thomas J. Marzili- LLC
05.2021 - 03.2023
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.
- Reduced wait times by swiftly processing insurance claims, verifying coverage, and obtaining pre-authorizations when necessary.
- Enhanced patient care by meticulously recording vital signs and updating patient records.
Medical Assistant
Virtua Health System
07.2019 - 05.2021
- Obtained client medical history, medication information, symptoms, and allergies.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Performed medical records management, including filing, organizing and scanning documents.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Provided support during emergencies by administering first aid treatments under physician supervision until further assistance arrived.
- Collaborated with healthcare professionals to develop care plans tailored to individual patient needs.
- Enhanced patient care by meticulously recording vital signs and updating patient records.
- Streamlined patient check-in process, reducing administrative burden for medical staff.
- Reduced wait times by swiftly processing insurance claims, verifying coverage, and obtaining pre-authorizations when necessary.
- Maintained inventory of medical supplies, ensuring availability for all procedures and treatments.
- Completed EKGs and other tests based on patient presentation in office.
Education
Licensed - Practical Nursing
Prism Career Institute
Cherry Hill03-2026
Medical Assistant -
Merit Training Institute
Marlton, NJ06-2019
High School Diploma -
Woodrow Wilson
Camden, NJ06-2018
Skills
- Direct patient care
- Vital signs monitoring
- Compassionate care
- Mental health support
- NJ licensed practical nurse
Timeline
Medical Practice Assistant
Cooper University Hospital- Psychiatry
04.2023 - Current
Medical Assistant
Thomas J. Marzili- LLC
05.2021 - 03.2023
Medical Assistant
Virtua Health System
07.2019 - 05.2021
Medical Assistant -
Merit Training Institute
High School Diploma -
Woodrow Wilson
Licensed - Practical Nursing
Prism Career Institute