Stephanie Ouellette
Parker,CO
Summary
Dedicated and highly experienced healthcare administrative professional with over 10 years of progressive experience in medical office operations, insurance authorizations, EMR systems, and staff supervision. Proven ability to manage high-volume workflows, ensure compliance, and lead cross-functional teams with a patient-first mindset. Strong communicator and trainer with deep knowledge of oncology, physical therapy, and home health environments.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Supervisor
Rocky Mountain Cancer Centers
Greenwood Village, CO
09.2022 - Current
- Lead and evaluate a team of administrative staff across multiple oncology clinics.
- Conduct employee performance evaluations and coach team members to improve outcomes.
- Train all new hires on EMR systems, NCCN guidelines, insurance processes, and chemo authorization workflows.
- Analyze insurance denials, identify root causes, and collaborate with billing to improve claims outcomes.
- Provide coverage across roles during staff shortages to ensure uninterrupted patient service.
- Prepare reports, lead team meetings, and develop briefings for leadership.
Chemo Authorization Specialist II
Rocky Mountain Cancer Centers
Greenwood Village, CO
01.2020 - 09.2022
- Completed 60–100 chemotherapy and supportive drug authorizations weekly for multiple locations.
- Reviewed clinical documentation and diagnosis codes, checked NCCN guidelines, and coordinated with physicians and insurers to ensure timely authorizations.
- Specialized in complex authorizations for both inpatient and outpatient services.
Medical Assistant
American Vein & Vascular Institute
Parker, CO
04.2019 - 11.2019
- Assisted in vein treatment procedures (e.g., RF ablations, varithena, venaseal) and provided patient support.
- Prepared surgical trays and assisted physicians during in-office procedures.
- Offered emotional reassurance to patients experiencing anxiety.
Education
Associate of Science - Medical Administration
Ultimate Medical Academy
05.2025
Skills
- Athena
- WebPT
- CareTracker
- IKnowMed
- Centricity
- RainTree
- Benefit Verification
- Authorizations
- Claims Resolution
- Appeals
- ICD-10
- HCPCS
- CPT
- HIPAA
- SmartSheet
- HealthTrust Global
- NCCN
- Insurance Forms
- Team Training
- Performance Evaluations
- Meeting Facilitation
- Electronic medical records
- Team leadership
- Employee training
- Communication skills
- Problem resolution
- Time management
- Team building
- Processes and procedures
Certification
- Ongoing certifications in HIPAA
- Cybersecurity
- Healthcare operations
Timeline
Supervisor
Rocky Mountain Cancer Centers
09.2022 - Current
Chemo Authorization Specialist II
Rocky Mountain Cancer Centers
01.2020 - 09.2022
Medical Assistant
American Vein & Vascular Institute
04.2019 - 11.2019
Associate of Science - Medical Administration
Ultimate Medical Academy
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