Summary
Overview
Work History
Education
Skills
Work Availability
Timeline

Stephanie Palagi

Peoria,AZ

Summary

Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.

Overview

19
19
years of professional experience

Work History

General Manager

A&D Funding
01.2020 - Current
  • Developed and implemented strategies to increase sales and profitability.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Trained new employees on proper protocols and customer service standards.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.

Assistant Store Manager

A&D Funding
01.2017 - 12.2019
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Rotated merchandise and displays to feature new products and promotions.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.

Loan Assistant

A&D Funding
06.2007 - 12.2016
  • Communicated with customers daily to request information and complete paperwork.
  • Assembled important paperwork and disclosures for borrower.
  • Answered inquiries and provided superior customer service to clients.

Education

Diamond Identification & Grading - Diamontology And Gemology

Gemological Institute of America, Carlsbad, CA
05.2018

Mountain Ridge High School, Glendale, AZ
2003

Skills

  • Data Review
  • Training and Development
  • Profit and Loss
  • Customer Experience
  • Client Relations
  • Communication Skills
  • Purchasing
  • Sales Expertise
  • Profit and Loss Accountability
  • Employee Scheduling
  • Sales Promotion

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

General Manager - A&D Funding
01.2020 - Current
Assistant Store Manager - A&D Funding
01.2017 - 12.2019
Loan Assistant - A&D Funding
06.2007 - 12.2016
Gemological Institute of America - Diamond Identification & Grading, Diamontology And Gemology
Mountain Ridge High School - ,
Stephanie Palagi