Stephanie Patean
Rancho Cucamonga
Summary
Dynamic Dispatcher with proven expertise at Bad Boy Transport, excelling in conflict resolution and customer relations. Adept at utilizing dispatch software to enhance operational efficiency and ensure timely deliveries. Recognized for exceptional communication skills and meticulous record-keeping, fostering strong professional relationships and improving service coordination.
Overview
15
15
years of professional experience
Work History
Dispatcher
Bad Boy Transport
06.2022 - Current
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Directed dispatching, routing, and tracking of Number fleet vehicles.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
- Tracked delivery progress to identify possible delays and provide real-time updates to customers.
Receptionist
New Smile Dentistry
03.2011 - 02.2015
- Contributed to a pleasant atmosphere by greeting patients upon arrival, providing them with relevant paperwork, and guiding them through the check-in process.
- Greeted visitors and patients to determine needs, check appointments, and direct accordingly.
- Supported the dentist in treatment planning by obtaining necessary information from patients and updating their records accordingly.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Provided exceptional customer service through a warm and welcoming demeanor, promptly addressing patient inquiries and concerns.
Education
N/A - General Studies
Chaffey College
Rancho Cucamonga, CACertificate - Dental Assistant
UEI College
Ontario, CA09.2005
High School Diploma -
Rancho Cucamonga High School
Rancho Cucamonga 06.2003
Skills
- Customer service
- Data entry
- Decision-making
- Active listening
- Attention to detail
- Time management
- Dispatch software
- Prioritizing calls
- Dispatching procedures
- Problem-solving
- Customer relations
- Dispatch coordination
- Schedule management
- Updating logs
- Route planning
- Schedule coordination
- Customer relationship management
- Routing orders
- Route navigation
- Service coordination
- Maintaining call metrics
- Work order management
- Communication equipment operation
- Database maintenance
- Closing tickets
- Incident reporting
- Verifying coverage
- Technical aptitude
- Multitasking and organization
- Verbal and written communication
- Record keeping
- Software proficiency
Languages
Spanish
Native or Bilingual
Timeline
Dispatcher
Bad Boy Transport
06.2022 - Current
Receptionist
New Smile Dentistry
03.2011 - 02.2015
N/A - General Studies
Chaffey College
Certificate - Dental Assistant
UEI College
High School Diploma -
Rancho Cucamonga High School
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