Stephanie Pena
San Angelo,TX
Overview
6
6
years of professional experience
Work History
Receptionist
Shannon Medical Center
San Angelo
07.2020 - Current
- Resolved customer problems and complaints.
- Responded to inquiries from callers seeking information.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Collected room deposits, fees, and payments.
- Completed data entry and filing to keep records updated for easy retrieval.
- Maintained confidentiality of sensitive data to protect customer and business information.
- Scheduled, coordinated and confirmed appointments
- Routed incoming mail and messages to relevant personnel without delay.
CNA
Shannon Medical Center
San Angelo, TX
06.2019 - 07.2020
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Oversaw and maintained patients' rooms, group living areas, and nurse stations.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
Cashier
Bahama Bucks
San Angelo
04.2018 - 10.2019
- Welcomed customers and helped determine their needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Addressed customer needs and made product recommendations to increase sales.
- Restocked and organized merchandise in front lanes.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Worked with floor team and managers to meet wide range of customer needs.
Education
High School Diploma -
Lakeview High School
San Angelo06.2019
Timeline
Receptionist
Shannon Medical Center
07.2020 - Current
CNA
Shannon Medical Center
06.2019 - 07.2020
Cashier
Bahama Bucks
04.2018 - 10.2019
High School Diploma -
Lakeview High School