Summary
Overview
Work History
Education
Skills
Timeline
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Stephanie Penhale

Pompton Plains,NJ

Summary

Dynamic leader with a proven track record at Thatcher McGhee's, excelling in team leadership and complex problem-solving. Boosted customer satisfaction and employee morale through effective communication and strategic initiatives. Skilled in bookkeeping and time management, adept at enhancing company culture and operational efficiency.

Overview

4
4
years of professional experience

Work History

Manager

Thatcher McGhee's
Pompton Lakes
11.2022 - 05.2024
  • Accomplished multiple tasks within established timeframes.
  • Enhanced customer satisfaction and return rate by 50% through resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Maintained, processed and fixed invoices, deposits, and money logs.

Head Waitress

Thatcher McGhee's
Pompton Lakes, NJ
11.2021 - 05.2024
  • Utilized communication skills and flexibility by working, on average, 60 hours weekly greeting and serving customers to expand inflows of new customers, amount of regular customers, and profit.
  • Displayed leadership by assisting other wait staff with managing tables and training new employees to enhance morale among employees.

Office Assistant

Crown Insurance Agency
Pompton Lakes, NJ
09.2020 - 11.2021
  • Sorted and filed recent paperwork to increase office efficiency.
  • Displayed communication skills by taking approximately 30 phone calls daily and tending to client needs to strengthen customer relations.
  • Maintained confidentiality in handling sensitive information while performing administrative tasks.

Education

Bachelor of Science - Accountancy

Arizona State University
Tempe, AZ
12.2023

Exploratory

University of Scranton
Scranton, PA
05.2020

Skills

  • Team Leadership
  • Time Management
  • Verbal and written communication
  • Complex Problem-Solving
  • Bookkeeping

Timeline

Manager

Thatcher McGhee's
11.2022 - 05.2024

Head Waitress

Thatcher McGhee's
11.2021 - 05.2024

Office Assistant

Crown Insurance Agency
09.2020 - 11.2021

Bachelor of Science - Accountancy

Arizona State University

Exploratory

University of Scranton
Stephanie Penhale