Stephanie Pineault
Taunton,MA
Summary
Adaptable professional known for strong problem-solving and communication skills. Experience in managing daily operations and training teams to improve service quality and workflow efficiency. Committed to delivering exceptional results in fast-paced environments.
Overview
8
8
years of professional experience
Work History
Shift Leader
Dunkin Donuts
Attleboro, MA
05.2025 - Current
- Supervised daily operations, ensuring smooth workflow and team collaboration.
- Trained new staff on procedures, enhancing service quality and efficiency.
- Managed inventory levels, reducing waste through effective stock rotation practices.
- Implemented promotional strategies, increasing customer engagement during peak hours.
Housekeeper
Havenwood Resthome
New Bedford, MA
02.2020 - 05.2024
- Supervised daily cleaning operations, ensuring adherence to safety and hygiene standards.
- Trained new staff on cleaning protocols and equipment usage, enhancing team efficiency.
- Developed and implemented streamlined cleaning schedules, improving workflow consistency.
- Conducted regular inspections of resident rooms and common areas for cleanliness and organization.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
Recovery Specialist
Womans Addiction Treatment Center
New Bedford, MA
03.2018 - 02.2020
- Monitored client progress, identifying barriers to recovery and adjusting strategies accordingly.
- Educated clients on coping mechanisms and relapse prevention techniques to enhance long-term success.
- Conducted intake assessments, gathering comprehensive information to inform treatment approaches.
- Maintained client confidentiality and adhered to HIPAA guidelines.
- Supported clients with compassionate, empathetic face-to-face counseling.
- Improved client satisfaction through timely communication and resolution of account discrepancies.
- Managed a high volume of accounts while maintaining a professional demeanor and attention to detail.
Education
No Degree - Human Services
Bristol Community College
Fall River, MAGED -
BMC Durfee High School
Fall River, MA06-1994
Skills
- Cash handling
- Team leadership
- Team motivation
- Customer service focus
- Client support
- Problem-solving
- Policy enforcement
- Strong verbal and written communication
- Flexible schedule
- Positive attitude
Timeline
Shift Leader
Dunkin Donuts
05.2025 - Current
Housekeeper
Havenwood Resthome
02.2020 - 05.2024
Recovery Specialist
Womans Addiction Treatment Center
03.2018 - 02.2020
No Degree - Human Services
Bristol Community College
GED -
BMC Durfee High School