Stephanie Pirozzi
Mastic,NY
Summary
Solid operations management professional with record of accomplishment as Lead Supervisor in the veterinary environment. Flexible approach for changing production loads and equipped with sound understanding of effective safety policies.
Always ready to pitch in and help employees complete daily workloads. Energetic and attentive Training Coordinator focused on delivering consistent performance by monitoring, training and motivating all employees. Successful at mentoring less experienced supervisors and always ready to use proven knowledge and skills to back up team members. Offers strong record of accomplishment in achieving consistent results.
Overview
12
12
years of professional experience
Work History
Department Lead Supervisor & Training Coordinator
Veterinary Medical Center Of Long Island
2021.10 - 2022.10
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Learned every team members' role to offer skilled backup during shortages and high-volume periods.
- Delivered superior customer service in every interaction and skillfully resolved conflicts.
- Coordinated supervisory assignments to maintain strong front-line leadership over daily operations.
- Trained personnel to develop new team leads for specific department needs.
- Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
- Evaluated employee performance and coached and trained to improve weak areas.
- Monitored workflow to improve employee time management and increase productivity.
- Maintained compliance with company policies, objectives, and communication goals.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Performed training needs analysis.
- Actively participated in departmental conflict resolution matters.
- Initiated and prepared all new hire training.
- Actively involved in employee relations and fostered open communication policy.
- Maintained all employee learning and development records.
- Provided recruitment candidates from intern program.
- Managed outsourced intern program.
- Scheduled employee learning and development opportunities.
- Performed various HR related tasks.
- Familiar with ADP Totalsource.
- Proficient in Microsoft 365.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
Training Committee Coordinator
Veterinary Medical Center Of Long Island
2019.02 - 2022.10
- Communicated with project staff to coordinate committee-related activities.
- Proposed ideas and participated in meetings and activities to improve quality of work and work processes.
- Proposed call and meeting agenda items to committee leadership.
- Coordinated, generated or created documents to distribute to committee.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
- Developed internal requirements and standards to minimize regulatory risks and liability across programs.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Controlled costs to keep business operating within budget and increase profits.
- Improved safety procedures to create safe working conditions for workers.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Established team priorities, maintained schedules and monitored performance.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Department Lead - LVT ER & IM
Veterinary Medical Center Of Long Island
2010.11 - 2019.02
- Communicated with managers of other departments to maintain transparency.
- Oversaw efficient inventory stocking and supply rotation.
- Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
- Managed team schedules, department projects and quality assurance.
- Oversaw ER/IM department staff to cover for other department leaders.
- Maintained current industry knowledge by reading publications, attending conferences and completing training.
- Chaired department meetings covering new implementations, problem-solving and other operational areas.
- Kept employee workloads fair and balanced to achieve objectives while maintaining high job satisfaction.
- Created and enforced department policies, procedures and standards to establish productivity and quality.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Onboarded new employees with training and new hire documentation.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Controlled costs to keep business operating within budget and increase profits.
- Improved safety procedures to create safe working conditions for workers.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Defined clear targets and objectives and communicated to other team members.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
Education
MBA - Business Administration
Keller School of Management, DeVry University
New York, NY02.2023
Master of Science - Human Resources Management
Keller School of Management, DeVry University
New York, NY02.2022
Associate of Science - Veterinary Technology
SUNY Suffolk Community College
Brentwood, NY05.2000
Master of Arts - Reading Teacher Education
Dowling College
Oakdale, NY02.1995
Bachelor of Music - Music Education
SUNY Potsdam
Potsdam, NY05.1991
Skills
- Staff Development Plans
- Presentations
- Courseware Development
- Video Conferencing
- Adult Learning Theories
- Program Support
- Material Preparation
- Presentation Materials
- Online Training
- Improve Job Skills
- Training Materials and Documentation
- Feedback Analysis
- Verbal and Written Communication
- Business Management Principles
- Project Management
- Team-Building Activities
- New Employee Orientation
- Orientation Procedures
- Training Solutions Development
- Employee Performance Management System
- Leadership Training
- Employee Surveying
- Develop Training Programs
- Labor Relations
- Program Implementation
- Schedule Coordination
- Participant Recruitment and Placement
- New Hire Onboarding
- Work Coordination
- Coaching and Development
- Business Administration
- Human Resources
- Employee Performance Reviews
Affiliations
Society for Human Resource Management
Veterinary Emergency and Critical Care Society
North American Veterinary Technician Association
Long Island Veterinary Medical Association
New York State Association of Veterinary Technicians: Past– President 2011, President 2010, President-Elect 2009
Timeline
Department Lead Supervisor & Training Coordinator
Veterinary Medical Center Of Long Island
2021.10 - 2022.10
Training Committee Coordinator
Veterinary Medical Center Of Long Island
2019.02 - 2022.10
Department Lead - LVT ER & IM
Veterinary Medical Center Of Long Island
2010.11 - 2019.02
MBA - Business Administration
Keller School of Management, DeVry University
Master of Science - Human Resources Management
Keller School of Management, DeVry University
Associate of Science - Veterinary Technology
SUNY Suffolk Community College
Master of Arts - Reading Teacher Education
Dowling College
Bachelor of Music - Music Education
SUNY Potsdam
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