Stephanie Platt
Medical Assistant, Collector, Customer Service Team Lead
Saint Augustine,FL
Overview
24
24
years of professional experience
Work History
Medical Assistant
Jax Pain and Spin
- Schedule patients for general appointments and scheduled for same day surgery, worked back office, duties included checking patients in obtaining current weight, vitals and updating the patient history within the EMR
- Assisted in the procedure room with various procedures with all Physicians in the practice.
- Explained in detail the patient instructions and spoke with the patients directly. Went over any concerns that the Patient may have had or did not understand. Explained the Doctors diagnosis and / or procedures or next step in the level of care or treatment plan.
Operations Manager, Customer Experience
PERMITTING – State of Florida Permitting and Processing -Florida Department of Environmental Protection
12.2016 - 05.2023
- Obtained documents from the State of Florida and the County to which the permit needed to be obtained
- Work directly with private homeowners, realtors, brokers and investors.
- lead team of professionals in special projects and daily operations.
Call Center Team Lead
Blue Cross Blue Sheiild – Medicare Call Center
12.2015 - 09.2016
- Responded to team support questions quickly to maintain call center efficiency.
- Oversaw team of 7 agents focused on ICD-10 billing calls. Transition from ICD 9 to ICD 10 coding.
- Monitored call quality and provided individual constructive feedback to enhance performance and address areas in need of improvement. Compliance reviews via monitoring.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
Jr. Underwriter
Chase Manhattan Mortgage
03.2005 - 04.2007
- Analyze credit reports and employment of potential buyers
- Prepare documents from initial interest to closing
- Identify and solve all discrepancies in financial documents
- Accurately convey and retrieve information to and from brokers to facilitate closing.
- Maintained high volume of calls and met demands of busy and productive group.
- Determined and documented loan conditions and communicated requirements and decisions.
Collections Lead
GMAC Financial Services
02.2000 - 03.2005
- Identify and collect on seriously delinquent accounts, 30 -90 days past due.
- Achieved performance goals on consistent basis.
- Maintained high volume of calls and met demands of busy and productive group.
- Negotiated to collect balance in full.
- Used probing techniques to determine debtors' reasons for delinquency.
Lab Phlebotomist
WARMINISTER HOSPITAL
01.1999 - 01.2005
- Organized daily work based on collection priority.
- Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
- Adhered to HIPAA standards and maintained patient confidentiality in all interactions.
Education
Medical Assistant - Medical Assisting
06.2004
High School Diploma -
01.2000
Skills
- Microsoft Word
- Access
- Excel
- Power Point Presentations
- 10 Key
- EMR different systems
Objectivesummary
Highly motivated, results oriented individual with extensive experience in Insurance, claims examiner, customer service, medical office manager call center, and team leadership. Reputation for advanced leadership in department efficiency and productivity improvement. Ability to provide excellent customer service to maintain integral customer relations in a fast paced, high energy environment.
Timeline
Operations Manager, Customer Experience - PERMITTING – State of Florida Permitting and Processing -Florida Department of Environmental Protection
12.2016 - 05.2023
Call Center Team Lead - Blue Cross Blue Sheiild – Medicare Call Center
12.2015 - 09.2016
Jr. Underwriter - Chase Manhattan Mortgage
03.2005 - 04.2007
Collections Lead - GMAC Financial Services
02.2000 - 03.2005
Lab Phlebotomist - WARMINISTER HOSPITAL
01.1999 - 01.2005
Medical Assistant - Jax Pain and Spin
Sanford Brown Institute - Medical Assistant, Medical Assisting
Bucks County Community College - High School Diploma,
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