STEPHANIE POWERS
Northridge,California
Summary
Thorough Service Technician with commitment to superior service. Driven to consistently contribute value through impeccable work ethic and unending quest to achieve new service skills. Experience managing high-volume of service calls while maintaining quality and efficiency.
Overview
6
6
years of professional experience
Work History
IT Technician
ITS
07.2021 - Current
- Maintained office and client PCs, networks and mobile devices.
- Monitored systems in operation and quickly troubleshot errors.
- Established, repaired and optimized networks by installing wiring, cabling and devices.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Performed troubleshooting and repaired peripheral devices such as printers, scanners and copiers.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Performed troubleshooting to correct computer hardware and software malfunctions.
- Corrected connectivity faults to restore user access to local networks, cloud-based storage and public web.
- Linked computers to network and peripheral equipment.
- Set up and maintained user accounts and client access.
- Used diagnostic tools to identify hardware failures and replace non-functional components.
- Recommended new and replacement hardware and software purchases.
- Recovered critical information from data back ups to restore functionality.
- Followed detailed operational process and procedures to appropriately analyze, escalate and assist in remediation of information security incidents.
- Prepared new computers according to internal policies on standardized software and security deployments.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Offered new customers training to reduce frustration and improve customer satisfaction.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Responded to service requests during and after business hours.
- Diagnosed and resolved complex integrated customer issues for implementation, add-on, maintenance and support of voice, data, VoIP, and CTI applications.
- Skilled at working independently and collaboratively in a team environment.
Network Administrator
USMC
07.2017 - 07.2021
- Determined and alleviated hardware, software and network issues
- Received Meritorious Mast Certificate on August 30, 2018 for the successful employment of a new computer image to increase the capability to conduct fire missions while simultaneously increasing the command and control capacity for 5th Battalion, 11th Marines
- Additionally, obtained sufficient cross training on single channel RF equipment to improve the overall readiness of the communications network
- Optimized network configurations to minimize downtime while ensuring smooth operations in order to achieve successful mission accomplishment
- Delivered high level of networking knowledge and support to all systems, including the
- Network On The Move (NOTM), encryption devices, switches, and routers
- Proficient with encryption devices such as the KG175D and the KG250XS to provide classified services in support of Regiment scaled operations
- Used experience, skills and comprehension to create training classes/develop standard operating procedures when utilizing equipment such as the NOTM, KG’s, routers, and switches
- Used experience, skills and comprehension of job material to train subordinates with proper information and knowledge to complete mandatory tasks
- Re-imaged hard drives for computer systems with a Greystone DF-X 11 Target Duplicator
- Configured network on LAN Service Modules (LSM's), WAN Service Modules (WSM's), LAN
- Extension Modules (LEM's), PacStar routers and switches
- Received write up for a Certificate of Commendation on August 6, 2020 as the
- Administration and Logistics Operations Center (ALOC) Communications Noncommissioned
- Officer in Command (NCOIC) responsible for providing sustainment and mission readiness by troubleshooting and maintaining and continuously improving communications during theh Marines Littoral Fire Exercise of 2020
- Recorded and resolved issues, escalating those that required support to the Division
- Network Operating Center (DNOC).
Hostess
Hideaway Pizza
03.2017 - 07.2017
- Performed walked throughs during service to assess guest satisfaction and advise serving and bussing staff of specific guest needs
- Stayed abreast of server availability and table turnover rate to make quick decisions about seating locations
- Maintained knowledge of menu items, garnishes, ingredients and preparation methods to assist guests with menu selection
- Answered customers' questions about hours, seating, current wait time and other information
- Supervised activities of dining room staff to maintain service levels and support guest needs
- Supported serving staff, food runners and bussers to keep the dining room presentable and ready for guests
- Greeted customers, answered questions and recommended specials, wine and desserts to increase profits
- Completed closing duties by conducting all necessary tasks required to support the resumption of performance for the following day
- Escorted guests to the seating area, furnished menus and highlighted daily specials to promote positive experience
- Notified server after seating parties in section to facilitate prompt service.
Education
Network Admin Communications Training Center -
Communications School
Twentynine Palms, CA2018
2018 Network Administration USMC Network+ Certificate Camp Pendleton, CA -
Communications School
Camp Pendleton South, CA2018
Microsoft 365 Certified: Fundamentals - MS900
Los Angeles, CA2022
No Degree - English Composition
Moorpark College
Moorpark, CA2023
Skills
- Configuring Devices
- Friendly and Patient
- Support End-Users
- Inventory Procedure Documentation
- Technical Support
- Issue and Resolution Tracking
- Microsoft Certification
- User Training
Timeline
IT Technician
ITS
07.2021 - Current
Network Administrator
USMC
07.2017 - 07.2021
Hostess
Hideaway Pizza
03.2017 - 07.2017
Network Admin Communications Training Center -
Communications School
2018 Network Administration USMC Network+ Certificate Camp Pendleton, CA -
Communications School
Microsoft 365 Certified: Fundamentals - MS900
No Degree - English Composition
Moorpark College
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