Stephanie Ramos
Bay Shore,NY
Summary
Proven track record in enhancing customer experiences and sales at Dillards Department Store, demonstrating exceptional customer service and sales expertise. Innovatively increased cleanliness, efficiency, and team collaboration across roles as Cashier, Barista, and Receptionist. Mastered time management and cultivated lasting relationships, significantly contributing to team success and achieving monthly sales targets.
Overview
2
2
years of professional experience
Work History
Cashier
KFC
02.2023 - 02.2024
- created a way all the employee kept clean in every shift
- i trained new employee for register to make our weekly qouta with donation
- Built relationships with customers to encourage repeat business.
- collaborated with team members to achieve sales target and well-stocked store
Barista
Energy Fuels
09.2022 - 12.2023
- awarded for employee of the month after someone never came 1 hour store hours opening and a customer called me and i called management and insisted i worked till next shift
- created a order sheet on an easel when it got really busy and no one came in to help and the phone was ringing , we were able to put in orders faster
- Maintained a clean and organized workspace for optimal productivity and safety.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
Receptionist
Harvard Services
07.2022 - 02.2023
- Managed multiple tasks and met time-sensitive deadlines.
- Contributed to team success by cross-training in various administrative roles, providing backup support when necessary.
- Reduced incoming call response time by implementing an effective call routing system.
- Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
Frangrance Sales Associate
Dillards Department Store
10.2021 - 03.2022
- Collaborated with team members to achieve monthly sales targets and maintain a positive work environment.
- Boosted fragrance sales by providing personalized recommendations and demonstrating product usage.
- Cultivated lasting client relationships by following up on purchases and offering tailored promotions for future visits.
- Maximized sales opportunities by leveraging cross-selling strategies and recommending complementary products to suit customers'' preferences.
Education
No Degree - Homeland Security
South Bronx Job Corps
The Bronx, NY07.2022
GED -
Youth Build
Deer Park, NY09.2019
Skills
- Customer Service
- Customer Assistance
- Work Ethic and Integrity
- Patience and Empathy
- Time management skills
- Sales expertise
- Product Recommendations
Timeline
Cashier
KFC
02.2023 - 02.2024
Barista
Energy Fuels
09.2022 - 12.2023
Receptionist
Harvard Services
07.2022 - 02.2023
Frangrance Sales Associate
Dillards Department Store
10.2021 - 03.2022
No Degree - Homeland Security
South Bronx Job Corps
GED -
Youth Build
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