Stephanie Ramos
Casselberry
Summary
Bilingual administrative and operations professional with over 10 years of experience in office administration, account support, and customer relations. Expertise in managing daily operations, supporting leadership teams, and maintaining accurate records in dynamic environments. Proven track record of improving workflows, training employees, and delivering efficient, high-quality service.
Overview
9
9
years of professional experience
Work History
Office Administrator
Strada Services
Sanford
04.2024 - 05.2026
- Assisted Electrical and HVAC Estimating Department with daily operations and administrative tasks to ensure seamless workflow.
- Executed precise data entry and maintained organized office records for efficient information retrieval.
- Managed office supplies and inventory.
- Trained and onboarded new employees.
- Processed weekly employee time records.
- Streamlined office workflows and organized team events to enhance collaboration and communication.
Account Specialist
Ravago Americas
Maitland
05.2022 - 03.2024
- Managed over 25 client accounts, fostering strong customer relationships to enhance client satisfaction.
- Acted as the primary point of contact, facilitating timely communication and issue resolution.
- Maintained organized client records and coordinated account needs to ensure seamless service delivery.
- Trained and mentored new Account Representatives.
- Facilitated business growth through targeted networking and proactive client engagement.
Policy Support Analyst
CNA Insurance
Lake Mary
08.2017 - 03.2022
- Provided technical support for computer systems, hardware, and software.
- Diagnosed and resolved technical issues, contributing to efficient support operations.
- Managed 40+ inbound support calls daily, ensuring high customer satisfaction.
- Facilitated onboarding and training for new hires, enhancing team readiness.
- Supported quality assurance initiatives and compliance with company standards.
Education
Associate of Arts - General Studies
Valencia College
Orlando, FL12-2019
Skills
- Administrative Support
- Office management
- Client Account Management
- CRM Software
- Data Entry
- Microsoft Office Suite
- Customer Service
- Problem Solving
- Communication
Languages
Spanish
Native/ Bilingual
Accomplishments
- Leader of Ideas & Innovation - 2019
Timeline
Office Administrator
Strada Services
04.2024 - 05.2026
Account Specialist
Ravago Americas
05.2022 - 03.2024
Policy Support Analyst
CNA Insurance
08.2017 - 03.2022
Associate of Arts - General Studies
Valencia College