Stephanie Ravey
Merrimack,NH
Summary
Results-driven Office Coordinator specializing in operational efficiency and team management. Expertise in fostering collaboration to elevate patient satisfaction and support staff development. Experienced in office administration and project management, with a focus on improving processes and care outcomes. Committed to leveraging skills to enhance organizational effectiveness.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Office Coordinator
FMP Neurology
Nashua, New Hampshire
03.2020 - Current
- Oversaw daily office operations, enhancing patient care and streamlining administrative processes.
- Coordinated daily office operations to support neurology staff and patient needs.
- Managed administrative functions and office procedures, driving organizational efficiency and effectiveness.
- Assisted with staff training and onboarding, fostering a culture of continuous operational improvement.
- Support providers and clinical staff while maintaining high standards of patient satisfaction.
- Progressed through multiple roles since 2020 including Patient Service Representative, Senior Patient Service Representative, and now Office Coordinator.
Head Teller- Loan Trained
TD Bank
Merrimack, New Hampshire
08.2017 - 01.2020
- Supervised daily operations of teller line, ensuring accurate and efficient transaction processing.
- Trained and mentored new tellers on procedures and customer service standards, enhancing team service quality.
- Managed cash inventory and balanced cash drawers, maintaining compliance with cash handling protocols.
- Assisted customers with transactions, account inquiries, and problem resolution.
- Implemented policies to enhance compliance with federal regulations and bank protocols.
- Collaborated with management to improve branch services and customer satisfaction initiatives.
Administrative Assistant
Dicks Sporing Goods
Myrtle Beach, South Carolina
12.2014 - 08.2017
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Coordinated schedules and meetings for management and team members.
- Managed daily administrative tasks to support store operations and staff.
- Processed purchase orders and handled vendor communications effectively.
- Trained new employees on company policies and procedures.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
- Created written correspondence, including reports and presentations, for management staff.
Education
Bachelor of Science - Business Administration
Southern New Hampshire University
Hooksett, NH05-2026
Associate of Science - Business Administration
Southern New Hampshire University
Hooksett, NH01-2025
Skills
- Office administration
- Project management
- Office management
- Microsoft
- EPIC Systems
- Time management
- Customer service
- Team management
- Organizational skills
- Collaboration
- Attention to detail
- Training and development
- Critical thinking
- Relationship building
- Team management
Certification
- Applied Marketing Strategies- Soomo Learning- June 2024
- Orientation and Leadership Training Certificate- NSLS- February 2024
- Foundations of Leadership Certificate- NSLS- March 2024
Timeline
Office Coordinator
FMP Neurology
03.2020 - Current
Head Teller- Loan Trained
TD Bank
08.2017 - 01.2020
Administrative Assistant
Dicks Sporing Goods
12.2014 - 08.2017
Bachelor of Science - Business Administration
Southern New Hampshire University
Associate of Science - Business Administration
Southern New Hampshire University