STEPHANIE RAYMOND
Bronx,NY
Summary
Detail-oriented healthcare administrative professional with experience as a Surgical Coordinator and a strong background in managing referrals, scheduling, and patient coordination. Skilled at working independently, prioritizing tasks, and ensuring efficient communication between providers, patients, and insurance representatives. Known for maintaining accuracy, organization, and professionalism in fast-paced medical environments. Committed to supporting quality patient care through efficient referral management and strong administrative support.
Overview
7
7
years of professional experience
Work History
Surgical Coordinator
Montefiore
11.2022 - 08.2025
- Developed and maintained electronic medical records, ensuring accuracy and compliance with regulations.
- Led initiatives to enhance patient satisfaction scores by refining post-operative follow-up protocols.
- Coordinated surgical schedules, optimizing resource allocation and minimizing patient wait times.
Care Management Support Coordinator
VNSNY
06.2022 - 11.2022
- Identified, responded to and resolved non-clinical issues and complaints and escalated clinical issues to appropriate departmental staff
- Maintained program specific expertise and organization structure. Acted as a resource to members and clients
- Established effective customer-focused working relationships with members, clients, physicians, and long-term care service providers
- Tracked visits completed by clinical team and followed up as needed
- Coordinated referrals and transportation to specialists
- Referred and linked members to city and state funded programs
Member Support Specialist
One Medical
11.2021 - 01.2022
- Acted as a guide for members as they navigated healthcare systems, including needs tied to insurance, billing inquiries, and appointment management
- Created meaningful member experiences for patients in person, over the phone, and through messaging
- Reported to the office manager, providers and non-clinical providers to provide an excellent experience
- Assisted members with account, service and system issues by educating them on required forms and processes
Medical Coding Internship
Jacobi Hospital
09.2018 - 11.2018
- Reviewed outpatient records and interpreted documentation to identify diagnoses and procedures
- Reviewed, analyzed and managed coding of diagnostic and treatment procedures contained in outpatient medical records
- Interacted with physicians and other healthcare staff to ask questions regarding patient services
Education
Medical / Surgical Coder & Biller Certificate -
Lehman College
NYCHigh School Diploma - undefined
Vanguard HS
NYCSkills
- Medical Terminology
- CPT, HCPCS and ICD-10-CM Coding
- 3M Software
- Microsoft Office Suite
- Appointment Scheduling
- Superb Interpersonal and Customer Service
- Knowledge of HIPPA
- Insurance verification
Timeline
Surgical Coordinator
Montefiore
11.2022 - 08.2025
Care Management Support Coordinator
VNSNY
06.2022 - 11.2022
Member Support Specialist
One Medical
11.2021 - 01.2022
Medical Coding Internship
Jacobi Hospital
09.2018 - 11.2018
High School Diploma - undefined
Vanguard HS
Medical / Surgical Coder & Biller Certificate -
Lehman College