Danielle Key
Glen Rose,TX
Summary
Healthcare service professional with proven track record in patient communication and problem resolution. Adept at managing patient inquiries, coordinating with medical teams, and ensuring smooth service delivery. Strong focus on teamwork and adaptability, consistently achieving results even in high-pressure environments. Known for empathy, active listening, and effective conflict resolution skills.
Overview
15
15
years of professional experience
Work History
Surgical Coordinator
Granbury Eye Clinic
Granbury, TX
08.2014 - Current
- Specialized in detailed evaluations of patient medical and ocular histories.
- Conducted specialized tests such as Pachymetry, Topography, and OCT.
- Streamlined patient flow to optimize physician schedules.
- Demonstrated expertise in EMR/EHR and paper chart documentation.
- Specialized in patient communication to explain diagnoses, conditions, and necessary procedures.
- Supported physicians during minor surgical operations.
- Confirmed insurance coverage and determined patient costs.
- Secured pre-certifications and authorizations for insurance processes.
- Executed high-volume insurance verifications with proficiency.
- Ensured accurate billing and claims processing through coverage and coding verification.
Dietary Cook
Granbury Care Center
Granbury, TX
10.2012 - 03.2013
- Maintained uniform flavor profiles by precisely measuring ingredients per established recipes.
- Followed health department guidelines to uphold a clean work setting.
- Prepared and served specialized food items tailored to residents' dietary needs.
- Managed meal preparation timelines to meet patient requirements promptly.
Shift Manager
McDonald's
Granbury, TX
04.2010 - 09.2012
- Maintained company values and standards while addressing challenging customer situations.
- Facilitated onboarding processes to ensure smooth adaptation to team dynamics.
- Improved overall team performance by effectively delegating tasks and providing clear instructions
Education
Associate Of Applied Science - Healthcare Management
Ultimate Medical Academy
Clearwater, FLSkills
- Strong communication skills
- Insurance verification
- Professionalism and confidentiality
- Patient coordination
- Medical office experience
- Healthcare compliance
- Medical terminology proficiency
- EHR systems expertise
- Medical records verification
- Medical terminology
- CPT coding
Timeline
Surgical Coordinator
Granbury Eye Clinic
08.2014 - Current
Dietary Cook
Granbury Care Center
10.2012 - 03.2013
Shift Manager
McDonald's
04.2010 - 09.2012
Associate Of Applied Science - Healthcare Management
Ultimate Medical Academy