Stephanie Reed
Colorado Springs,CO
Summary
Professional leader with comprehensive experience in driving operational excellence and strategic growth. Proven track record of fostering team collaboration and achieving impactful results in dynamic environments. Skilled in navigating complex challenges, optimizing processes, and cultivating positive workplace cultures. Known for adaptability, effective communication, and strong decision-making abilities.
Overview
24
24
years of professional experience
Work History
Store Associate/Optician
America's Best Contacts and Glasses
Colorado Springs, CO
02.2024 - Current
- Scheduled appointments, verified insurance coverage, maintained accurate patient records and assisted with preliminary testing.
- Assisted patients and customers with choice of frames to best fit budgetary requirements and style preferences.
- Investigated and resolved customer complaints and adjusted and repaired customer eye wear.
- Motivated and led team members to work together to achieve targets.
- Managed store cash intake with high accuracy and prepared daily bank deposits.
- Disciplined and maintained staff to deliver hospitable, professional service reflecting business initiatives.
- Applied knowledge of coverage needs and individual employee strengths to produce successful team schedules.
- Identified customer needs and delivered relevant product solutions and promotions.
- Stocked and restocked merchandise, maintained inventory, cleaned and straightened displays and entire store and processed defective, spoiled and cannibalized frames.
- Sold and recommended eyewear products, merchandise and services in retail and clinical settings in order to drive company revenue and meet customer needs.
- Instructed patients on insertion, removal, cleaning, care and proper handling of contact lenses.
Substitute Teacher's Aide
Falcon School District 49
Colorado Springs, CO
08.2015 - 02.2024
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
- Maintained day-to-day classroom management and discipline to promote learning initiatives.
- Supervised lunchroom and recess activities.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Enforced school and class rules to maintain order in classroom.
- Monitored student behavior and administered discipline as needed.
- Monitored student performance and provided feedback to inform instruction.
Sales Associate/Optician
America's Best Contacts and Eye Glasses
Colorado Springs, CO
12.2020 - 08.2023
- Provided exceptional customer service by attentively listening to patient concerns and addressing them promptly.
- Troubleshot issues with prescription eyewear, offering swift resolution to maintain customer satisfaction levels.
- Aided patients in selection of flattering eyeglass frames appropriate for prescription and style preferences.
- Verified and updated patient records promptly to guarantee accurate prescription information.
- Increased sales by effectively communicating the benefits of various lens coatings, materials, and frames to customers.
- Enhanced patient understanding of vision care options through comprehensive explanations of insurance benefits and coverage.
- Contacted patients when eyeglasses or contact lenses arrived in store and assisted with final fitting.
- Educated patients on proper use, care and maintenance of eyeglasses and contact lenses.
- Conducted thorough frame adjustments to ensure optimal comfort, fit, and functionality for each customer.
- Measured patients' faces for bridge, eye size, and temple length to select comfortable frames.
- Maintained a clean and organized store environment, ensuring optimal product display and easy access for customers.
- Improved customer satisfaction by providing personalized eyewear recommendations based on individual needs and preferences.
- Assisted patients with inserting, removing, and caring for contact lenses through hands-on demonstrations and clear instructions.
Assistant Eyeglass Manager
America's Best Contacts and Eyeglasses
Monument, CO
12.2011 - 07.2015
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Organized professional development programs for staff, leading to improved performance and skill sets.
- Provided exceptional customer service by attentively listening to patient concerns and addressing them promptly.
- Troubleshot issues with prescription eyewear, offering swift resolution to maintain customer satisfaction levels.
- Aided patients in selection of flattering eyeglass frames appropriate for prescription and style preferences.
- Verified and updated patient records promptly to guarantee accurate prescription information.
- Increased sales by effectively communicating the benefits of various lens coatings, materials, and frames to customers.
- Enhanced patient understanding of vision care options through comprehensive explanations of insurance benefits and coverage.
- Contacted patients when eyeglasses or contact lenses arrived in store and assisted with final fitting.
- Educated patients on proper use, care and maintenance of eyeglasses and contact lenses.
- Operated and maintained lensometers, refraction units, auto-refractors, and visual field analyzers for patient testing.
- Input patient information and exam findings into electronic medical records system to facilitate accurate record-keeping.
- Conducted pretest procedures to gather data before exam and make eye appointments more efficient and productive.
- Maintained clean and organized examination rooms, adhering to strict sanitation standards for optimal patient safety.
CNA
Homewatch CareGiversInc
The Woodlands, TX
08.2003 - 10.2011
- Maintained clean and well-organized environment for client happiness and safety.
- Planned and prepared nutritious meals and snacks to meet diabetic, low sodium and high protein diets.
- Laundered clothing and bedding to prevent infection.
- Assisted patients with bathing, dressing, daily hygiene care and grooming.
- Conducted routine checks on patient vitals, blood pressure, blood sugar and heart rate.
- Observed and reported unusual symptoms and changes to charge nurse.
- Turned and repositioned residents using proper body mechanics to prevent pressure ulcers.
- Used mobility devices to transport patients.
- Exhibited compassionate care and communication regarding issues surrounding death and dying.
- Rendered hands-on nursing care under direct RN supervision, adhering to medical center policies and procedures.
Daycare Assistant
Greystone Montessori
The Woodlands, TX
07.2001 - 05.2003
- Managed crafts and other hands-on activities to engage kids and promote development.
- Prepared meals, snacks and refreshments for children according to dietary needs and restrictions.
- Read aloud and played alphabet games to encourage early literacy.
- Communicated with parents about daily activities and any concerning behaviors.
- Developed and enforced positive strategies to encourage good behavior.
- Secured indoor and outdoor premises to protect children.
- Balanced schedules to promote optimal rest, play and educational periods.
- Observed and monitored children to identify developmental strengths and target enrichment activities.
- Enhanced academic, social and emotional learning with use of structured playtime and unstructured free play.
- Observed behavioral issues to alert parents or guardians.
- Recorded child behavior, food and medication information for supervisors.
Education
Certification In Human Services - Human Services
Pikes Peak State College
Colorado Springs, COUndergraduate Certificate in Human Services - Human Services
Lonestar Montgomery Community College
The Woodlands05.2011
Diploma -
The Woodlands High School
The Woodlands, TX2002
Skills
- Training and Development Skill
- Team Leadership Skills
- Originality and Creativity
- Problem Anticipation and Resolution
- Verbal and Written Communication
- Attention to Detail
- Customer Service
Education and Training
true,other,other
Timeline
Store Associate/Optician
America's Best Contacts and Glasses
02.2024 - Current
Sales Associate/Optician
America's Best Contacts and Eye Glasses
12.2020 - 08.2023
Substitute Teacher's Aide
Falcon School District 49
08.2015 - 02.2024
Assistant Eyeglass Manager
America's Best Contacts and Eyeglasses
12.2011 - 07.2015
CNA
Homewatch CareGiversInc
08.2003 - 10.2011
Daycare Assistant
Greystone Montessori
07.2001 - 05.2003
Undergraduate Certificate in Human Services - Human Services
Lonestar Montgomery Community College
Certification In Human Services - Human Services
Pikes Peak State College
Diploma -
The Woodlands High School